IT Support Technician troubleshooting technical issues and delivering support at Westinghouse Electric Company. Providing on - site and remote assistance for IT operations in a nuclear technology environment.
About the role
- Senior CSE providing remote and on-site technical support for Stratasys 3D printing systems in Japan. Ensuring exceptional service delivery through strong customer relationships and technical expertise.
Responsibilities
- Provide remote technical support for Stratasys 3D printing systems, diagnosing and resolving hardware, software, and application-related issues
- Deliver on-site technical support until issues are fully resolved, ensuring minimal customer downtime
- Perform on-site system installation, commissioning, and operator training
- Escalate critical issues promptly to the Team Leader or Manager with clear documentation
- Prepare timely and accurate service reports for customer support management
- Participate in special projects, continuous improvement initiatives, and company programs as needed
- Build strong customer relationships through professional communication and technical expertise
Requirements
- Bachelor’s Degree in Engineering or an equivalent qualification
- Minimum 5+ years of field service experience in a technical support capacity
- Strong multidisciplinary technical knowledge, including:
- Mechanical systems
- Electronics
- Fluid systems
- Software and networking
- Computer hardware
- Proven troubleshooting and diagnostic skills in complex equipment environments
- Great interpersonal skills, with team and customers
- Strong reporting and documentation skills
- Experience with SFDC or equivalent CRM software is an added advantage
- Basic know-how in MS Office Suite (ie. Outlook, Excel, Powerpoint)
- Self-motivated, proactive, and able to work independently
- Collaborative team player with a customer-first mindset
- Must be business-level proficiency in Japanese (written and verbal)
- Business proficiency in English is an added advantage
- Able to travel domestically within Japan as required
Benefits
- Work with industry-leading 3D printing technology
- Be part of a global, innovation-driven organization
- Engage with cutting-edge applications across manufacturing, automotive, aerospace, healthcare, and education
- Opportunities for professional growth in a fast-growing market
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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