Product Operations Support ensuring customer satisfaction and achieving revenue targets for Datacom's PSG. Managing post - sale orders and supporting Account Managers for hardware and software transactions.
About the role
- Product Ops lead at healthcare AI startup ensuring operational excellence for product teams. Collaborate with cross-functional teams to improve delivery and execution within fast-paced environments.
Responsibilities
- Act as a force multiplier for the Product team, owning the operational backbone that enables fast, focused, and high-quality delivery.
- Design and run Heidi’s product operating rhythm — planning, roadmapping, execution tracking, reviews, and retros — keeping teams aligned as we scale.
- Translate product strategy and leadership decisions into clear priorities, timelines, and follow-through, ensuring nothing critical gets dropped.
- Partner closely with Product, Engineering, Design, and Leadership to identify bottlenecks, resolve ambiguity, and unblock execution.
- Own product-level process hygiene: roadmap accuracy, documentation quality, decision tracking, and internal filing.
- Build and maintain lightweight systems and automation that reduce manual work and keep product information current and accessible.
- Surface insights on delivery health, execution risks, and operational gaps to help leadership make better product decisions.
Requirements
- A high-output, detail-oriented generalist who thrives in fast-moving environments and takes pride in operational excellence.
- Experience in Product Operations, Product Management, Program Management, or Chief of Staff–type roles within product-led teams.
- Strong systems thinking. You naturally design processes that scale people and make execution predictable without adding bureaucracy.
- Exceptional follow-through: you’re trusted to own processes end-to-end, keep things organised, and ensure commitments turn into shipped outcomes.
- Comfort operating in ambiguity, with the judgment to decide what needs structure and what doesn’t.
- Clear, concise communicator who can bring structure to complex product discussions.
- Deep alignment with Heidi’s mission and a desire to build tools that meaningfully improve how clinicians work.
Benefits
- Flexible hybrid working environment, with 3 days in the office.
- A generous personal development budget of $500 per annum
- Learn from some of the best engineers and creatives, joining a diverse team
- Become an owner, with shares (equity) in the company, if Heidi wins, we all win
- The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
- If you have an impact quickly, the opportunity to fast track your startup career!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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