Hybrid Product Operations

at Heidi Health

• Job title: Product Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Melbourne, Australia

About the role

• Product Operations lead at Heidi building operational systems for product teams to enhance delivery and quality. Seeking to improve how clinicians work with a focus on efficiency.

Responsibilities

• Act as a force multiplier for the Product team, owning the operational backbone that enables fast, focused, and high-quality delivery.
• Design and run Heidi’s product operating rhythm — planning, roadmapping, execution tracking, reviews, and retros — keeping teams aligned as we scale.
• Translate product strategy and leadership decisions into clear priorities, timelines, and follow-through, ensuring nothing critical gets dropped.
• Partner closely with Product, Engineering, Design, and Leadership to identify bottlenecks, resolve ambiguity, and unblock execution.
• Own product-level process hygiene: roadmap accuracy, documentation quality, decision tracking, and internal filing.
• Build and maintain lightweight systems and automation that reduce manual work and keep product information current and accessible.
• Surface insights on delivery health, execution risks, and operational gaps to help leadership make better product decisions.

Requirements

• A high-output, detail-oriented generalist who thrives in fast-moving environments and takes pride in operational excellence.
• Experience in Product Operations, Product Management, Program Management, or Chief of Staff–type roles within product-led teams.
• Strong systems thinking. You naturally design processes that scale people and make execution predictable without adding bureaucracy.
• Exceptional follow-through: you’re trusted to own processes end-to-end, keep things organised, and ensure commitments turn into shipped outcomes.
• Comfort operating in ambiguity, with the judgment to decide what needs structure and what doesn’t.
• Clear, concise communicator who can bring structure to complex product discussions.
• Deep alignment with Heidi’s mission and a desire to build tools that meaningfully improve how clinicians work.

Benefits

• Flexible hybrid working environment, with 3 days in the office.
• A generous personal development budget of $500 per annum
• Learn from some of the best engineers and creatives, joining a diverse team
• Become an owner, with shares (equity) in the company, if Heidi wins, we all win
• The rare chance to create a global impact as you immerse yourself in one of Australia’s leading healthtech startups
• If you have an impact quickly, the opportunity to fast track your startup career!