Hybrid Implementation Training Consultant, Financial

at Hearst Health

• Job title: Implementation Training Consultant, Financial
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dallas, United States

About the role

• Implementation Training Consultant facilitating the implementation of financial software. Ensuring adoption and providing training for customers in the home health and hospice sector.

Responsibilities

• Act as an integral part of the financial project to ensure a successful implementation of Homecare Homebase’s home health and hospice software.
• Aid in our effort to provide quality implementations and ensure the adoption of our product in agencies across the country.
• Serve as subject matter expert on the proper use of the Homecare Homebase application as it pertains to financial operations.
• Follow the implementation methodology and ensure team members are also following the methodology.
• Conduct end-user training onsite or via webinar on the billing and financial modules of the Homecare Homebase product.
• Investigate user problems and needs, identifying their source and determining possible solutions.
• Assist in the development and maintenance of end-user documentation including training manuals and internal documentation.
• Guide customers towards established best practices.
• Support the customer with the change management efforts to allow for a successful adoption of the Homecare Homebase application.
• Independently research customer inquiries and determine sources of issues.
• Independently research data functionality and report problems to the customer support team with needed steps for customer resolution.
• Maintain product knowledge as new enhancements and functionality are released in the application.
• Work with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals.

Requirements

• Bachelor's degree in business or a related field, or an equivalent combination of some college and significant work experience
• Skills to provide quality education to customers on the appropriate, best-practice use of all products within the financial aspects of the Homecare Homebase suite
• Leadership skills to support the HCHB team in preparation and while on-site for customer rollouts
• Ability to communicate deployment risks with both internal and customer project teams efficiently and concisely
• Ability to assist the customer in all aspects of software setup and training and a desire for investigation and problem-solving
• Ability to prioritize workload and delegate assignment as necessary
• Passion for customer service that ensures the needs of the customers are met throughout their implementation
• Ability to function with minimal supervision without affecting the quality of their work
• Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals.
• Ability to travel and/or support up to 70% in service of our clients across the country

Benefits

• Competitive pay
• Robust benefits
• Professional development opportunities
• Meaningful work
• Flexibility