Supervisor of Strategic Planning for the largest independent communication group in Southern Brazil. Focus on strategic insights, data analysis, and comprehensive market strategies.
About the role
- Implementation Training Consultant facilitating the implementation of financial software. Ensuring adoption and providing training for customers in the home health and hospice sector.
Responsibilities
- Act as an integral part of the financial project to ensure a successful implementation of Homecare Homebase’s home health and hospice software.
- Aid in our effort to provide quality implementations and ensure the adoption of our product in agencies across the country.
- Serve as subject matter expert on the proper use of the Homecare Homebase application as it pertains to financial operations.
- Follow the implementation methodology and ensure team members are also following the methodology.
- Conduct end-user training onsite or via webinar on the billing and financial modules of the Homecare Homebase product.
- Investigate user problems and needs, identifying their source and determining possible solutions.
- Assist in the development and maintenance of end-user documentation including training manuals and internal documentation.
- Guide customers towards established best practices.
- Support the customer with the change management efforts to allow for a successful adoption of the Homecare Homebase application.
- Independently research customer inquiries and determine sources of issues.
- Independently research data functionality and report problems to the customer support team with needed steps for customer resolution.
- Maintain product knowledge as new enhancements and functionality are released in the application.
- Work with Implementation Managers to implement strategies to improve team performance, foster team growth and assist with meeting department and company goals.
Requirements
- Bachelor's degree in business or a related field, or an equivalent combination of some college and significant work experience
- Skills to provide quality education to customers on the appropriate, best-practice use of all products within the financial aspects of the Homecare Homebase suite
- Leadership skills to support the HCHB team in preparation and while on-site for customer rollouts
- Ability to communicate deployment risks with both internal and customer project teams efficiently and concisely
- Ability to assist the customer in all aspects of software setup and training and a desire for investigation and problem-solving
- Ability to prioritize workload and delegate assignment as necessary
- Passion for customer service that ensures the needs of the customers are met throughout their implementation
- Ability to function with minimal supervision without affecting the quality of their work
- Effective leaders who demonstrate strong ownership abilities and are capable of driving resolutions to meet department and company goals.
- Ability to travel and/or support up to 70% in service of our clients across the country
Benefits
- Competitive pay
- Robust benefits
- Professional development opportunities
- Meaningful work
- Flexibility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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