Building and supporting observability, monitoring and alerting solutions for Medicare Technology Operations. Collaborating with development and operations teams to maintain enterprise level services' performance.
Responsibilities
This position is responsible for building and supporting observability, monitoring and alerting solutions within the Medicare Technology Operations domain and the systems they interact with.
They work closely with the development and operations teams to build and maintain robust monitoring that will ensure the high availability and optimal performance of enterprise level services.
The Infrastructure Service Delivery Analyst is responsible for monitoring, troubleshooting, and resolving any issues that arise, as well as implementing automation and improvement initiatives to optimize system performance.
Requirements
Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
Knowledge of ITIL v3 framework
Knowledge of ITSM systems
Knowledge of all Infrastructure technologies, including monitoring and event management technologies
Experience with monitoring and logging tools such as Dynatrace, Splunk, Prometheus, or Grafana
Experience with Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies
Excellent communication and collaboration skills to work effectively with cross-functional teams
Strong problem-solving and troubleshooting experience, with the ability to analyze and resolve complex technical issues
Supplier management
Infrastructure domain knowledge
Continuous improvement
Incident management
Knowledge of required technologies (incl 3rd party solutions)
Problem Management / RCA
Customer service oriented
Adaptability and ability to introduce / manage change
Drive conflict management in high pressure situations
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