About the role

  • Building and supporting observability, monitoring and alerting solutions for Medicare Technology Operations. Collaborating with development and operations teams to maintain enterprise level services' performance.

Responsibilities

  • This position is responsible for building and supporting observability, monitoring and alerting solutions within the Medicare Technology Operations domain and the systems they interact with.
  • They work closely with the development and operations teams to build and maintain robust monitoring that will ensure the high availability and optimal performance of enterprise level services.
  • The Infrastructure Service Delivery Analyst is responsible for monitoring, troubleshooting, and resolving any issues that arise, as well as implementing automation and improvement initiatives to optimize system performance.

Requirements

  • Bachelor degree and 2 years in Information Technology OR Technical Certification and/or College Courses and 4 year Information Technology experience OR 6 years Information Technology experience.
  • Knowledge of ITIL v3 framework
  • Knowledge of ITSM systems
  • Knowledge of all Infrastructure technologies, including monitoring and event management technologies
  • Experience with monitoring and logging tools such as Dynatrace, Splunk, Prometheus, or Grafana
  • Experience with Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies
  • Excellent communication and collaboration skills to work effectively with cross-functional teams
  • Strong problem-solving and troubleshooting experience, with the ability to analyze and resolve complex technical issues
  • Supplier management
  • Infrastructure domain knowledge
  • Continuous improvement
  • Incident management
  • Knowledge of required technologies (incl 3rd party solutions)
  • Problem Management / RCA
  • Customer service oriented
  • Adaptability and ability to introduce / manage change
  • Drive conflict management in high pressure situations
  • Performance / metrics-driven decision making

Benefits

  • health and wellness benefits
  • 401(k) savings plan
  • pension plan
  • paid time off
  • paid parental leave
  • disability insurance
  • supplemental life insurance
  • employee assistance program
  • paid holidays
  • tuition reimbursement
  • other incentives

Job title

Infrastructure Service Delivery Analyst

Job type

Experience level

JuniorMid level

Salary

$60,300 - $133,400 per year

Degree requirement

Bachelor's Degree

Location requirements

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