Manager of Business Platform Product at Canada Life overseeing strategy and improvement of contact centre platforms. Delivering customer - centric, data - informed solutions while collaborating across teams.
About the role
- Applications Practice Manager driving customer success and revenue growth at HBS. Leading a high-performing team focused on innovative, customer-centric solutions.
Responsibilities
- The Applications Practice Manager plays a pivotal role in driving revenue growth and customer success.
- Leading a high-performing team of Team Leads and direct reports.
- Responsible for building and nurturing a results-driven organization focused on delivering innovative, customer-centric solutions.
- Closely engage with customers to understand their business needs, foster strong relationships, and support the sales process from pre-sales through delivery.
- Empowering their team, setting clear performance expectations, and championing best practices.
- Ensuring exceptional service delivery while shaping technology strategy and advancing the organization’s market leadership.
Requirements
- At least 5 years of experience in the IT Services industry.
- A minimum of 5+ years of experience in data management and data analytics.
- Proven experience in leading and managing data analytics team.
- Experience in developing and deploying data analytics projects.
- Experience working with and creating databases and dashboards using all relevant data to inform decisions.
- Experience using analytics techniques to contribute to company growth efforts, increasing revenue and other key business outcomes.
- Experience with three (3) or more of the following technologies:
- • Microsoft Fabric
- • Data lake technologies
- • Azure Data Factory or other ETL tools
- • Databricks
- • Microsoft Azure SQL, Azure SQL Data Warehouse / Azure Synapse, Snowflake or Amazon Redshift
- • Streaming data ingestion tools
- • Visualization tool experience such as Power BI, Tableau, or Qlik
- • Analysis Services (SSAS - tabular cubes)
- • Machine learning
- • C# / ASP.NET
- BA/BS degree or higher in Computer Science or a quantitative field (i.e. Statistics, Math, etc.)
- Microsoft Certified: Azure Data Scientist Associate or Fabric Engineer Associate
- Knowledge of machine learning frameworks and libraries such as TensorFlow, PyTorch, or scikit-learn.
- Strong working knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources.
- Strong SQL skills, ability to perform effective querying involving multiple tables and subqueries.
- Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for customers.
- Business leadership; management of a dedicated P&L with performance-related goals.
- Strong problem solving, quantitative and analytical abilities.
- Strong ability to plan and manage numerous processes, people and projects simultaneously.
- Exceptional organizational and planning skills.
- Excellent communication, collaboration and delegation skills.
- Public speaking experience in a professional conference setting.
Benefits
- WFH Flexible
- Health insurance
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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