Consumer Lending Sales Specialist at Advance America managing customer loans and providing financial solutions. Focusing on sales and customer experience in a growing financial services company.
About the role
- Consumer Lending Sales Specialist at Advance America focusing on customer service and sales in financial solutions. Maintaining loan portfolios and educating clients about financial products.
Responsibilities
- Drive customer acquisition through storefront and online channels using effective sales tools and marketing techniques
- Deliver exceptional customer experience while managing growing consumer loan portfolio
- Present tailored financial solutions aligned with customer goals and needs
- Build and maintain strong customer relationships throughout the loan lifecycle
- Educate customers on loan terms, conditions, and product features
- Execute and track community marketing initiatives to generate growth
- Demonstrate company core values and purpose while building trust with customers and staff
- Support branch financial objectives and performance metrics
- Maintain strict adherence to company policies, state and federal regulations
- Ensure accurate cash controls and security procedures
- Maintain precise customer documentation and transaction records
- Conduct and document collection activities
- Foster a positive team environment while supporting colleagues to enhance customer experience
Requirements
- High School Diploma or equivalent required; some college preferred
- Sales and/or customer service experience required, or equivalent experience
- One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections
- Strong math skills, including the ability to count cash
- Professional verbal communication by phone and in person
- Ability to read, write, evaluate, and apply complex and detailed information
- Ability to interact professionally and exhibit appropriate social skills
- Ability to negotiate payment terms and effectively communicate loan requirements
- Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees
- Ability to use computer programs required to process customer transactions
- Ability to follow procedures in the normal course of business
- Ability to develop and maintain business relationships
- Must have a valid driver’s license and access to insured, reliable transportation
Benefits
- Competitive Wages
- Health/Life Benefits
- 401(k) Savings Plan with Company Match
- Paid Parental Leave
- Company Paid Holidays
- Paid Time Off including Volunteer Time
- Tuition Reimbursement
- Business Casual Environment
- Rewards & Recognition Program
- Employee Assistance Program
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Consumer Lending Sales Specialist role focused on delivering customer service and achieving sales goals. Join Advance America helping customers with personalized financial solutions.
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