Customer Marketing Manager at ANZ responsible for communication programmes supporting change initiatives. Ensuring effective communication strategies for customer impacts in financial services sector.
About the role
- Solutions Marketing Lead defining workflows and messaging to solve legal problems for teams. Collaborating with Product, Sales, and Customer Success to enhance customer solutions.
Responsibilities
- Define how Harvey solves real legal problems by translating product capabilities into workflows used by law firms and in-house teams.
- Translate features into end-to-end use cases and workflows that resonate with partners, associates, GCs, legal ops, and innovation leaders.
- Partner closely with Product to shape launches, roadmap conversations, and positioning grounded in customer problems and outcomes.
- Enable Sales and Customer Success with solution-led messaging, demo storylines, and customer-ready materials that support enterprise sales motions.
- Develop persona- and practice-area-specific messaging that scales across firm sizes, geographies, and legal functions.
- Turn customer and field insights into durable solution definitions, messaging, and prioritization inputs for Product and GTM teams.
Requirements
- 7–10+ years of experience in Product Marketing, Solutions Marketing, or a related role in B2B SaaS.
- Proven experience marketing complex, workflow-driven products to enterprise customers.
- Demonstrated ability to connect technical product capabilities to customer problems, outcomes, and business value.
Benefits
- Comprehensive health, dental and vision coverage
- Retirement benefits (401k match up to 4%)
- Flexible PTO
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