Hybrid Rehab Sales and Service Representative, Part-Time

at Hanger, Inc.

• Job title: Rehab Sales and Service Representative, Part-Time
• Job type: Part Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Austin, United States

About the role

• Rehab Sales and Service Rep providing customer service and support for orthotic products. Role includes onsite calls and cabinet management in the Austin area.

Responsibilities

• Provide customer service and technical support to assigned customers through regular onsite calls.
• Responsibilities include maintaining cabinet stock levels, assisting in securing all required paperwork, making changes to cabinet set up, and addressing general customer service issues in a timely and professional manner.
• Restock cabinets and track materials to meet customer requirements.
• Support customers in management of Patient Notification Forms and other required paperwork.
• Perform cycle count on each cabinet 1-2X a week.
• Ensure cabinet tidiness and appearance.
• Add/delete products as necessary.
• Perform cabinet reconfigurations & relocation.
• Trouble shoot issues with cabinet; elevate complex issues to Omnicell or Account Manager.
• Provide information to management on possible new cabinet locations; convey hospital needs for add/change/delete products and par changes.
• Function as lead role in monitoring, reporting and reducing inventory.
• Log issues on shipment issues or mis-pick issues.
• Follow-up on details to provide maximum customer service, especially on expedited and problem orders, and information from other functional departments.
• Elevate problems to Account Manager as necessary.

Requirements

• Strong communication skills required to maintain relationships with all levels of personnel at all customer locations.
• Ability to gather data, compile information, and prepare reports
• Strong PC skills with a working knowledge of Microsoft Office suite, with strong skills in MS Excel, MS Word and PowerPoint.
• Knowledge of billing and collection procedures is a plus.
• Knowledge of DME products and industry preferred.
• Effective oral/written communication skills.
• Excellent interpersonal skills.
• High School degree; college degree a plus
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.
• 1 -2 years working in a large hospital environment required
• Experience in procurement or materials management role preferred

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Generous Employee Referral Bonus Program
• Mentorship Programs- Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest