Business Support Analyst role providing data analytics services for Corporate Communications at USAA. Involves executing analysis and reporting to support business operations and initiatives.
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Hybrid Federal Principal Product Support Engineer, Clearance Required – Secret
Posted last month
About the role
- Principal Product Support Engineer providing expert technical support for HPE’s Private Cloud Enterprise. Leading complex issue resolution and mentoring support engineers for federal customers.
Responsibilities
- Serve as the top-tier escalation point for the most challenging technical issues within HPE Private Cloud and related technologies.
- Lead in-depth troubleshooting across multi-cloud, virtualization, and infrastructure platforms (AWS, Azure, Google Cloud, VMware ESX, Kubernetes).
- Collaborate directly with BU engineering teams and managed services personnel to drive resolution of systemic, high-impact issues and develop critical patches and product enhancements.
- Demonstrate mastery across all supported platforms, infrastructure, and technologies, acting as the subject matter expert for internal teams and federal customers.
- Mentor and guide technical support engineers, sharing expertise and ensuring best practices are followed across teams.
Requirements
- Bachelor’s degree in a technical field or equivalent experience demonstrating advanced expertise.
- US. Citizenship with active Secret clearance.
- Industry-recognized certifications, including CompTIA Security+ (or higher, such as CASP or CISSP).
- Cloud certifications (e.g., AWS Certified Solution Architect, Microsoft Azure Solution Architect, Google Professional Cloud Architect).
- 10+ years of hands-on experience in IT support, cloud architecture, virtualization, or related areas, with a proven record of resolving deeply technical issues and leading support for federal customers.
Benefits
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
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