Staff AI Engineer designing AI - powered automation solutions to enhance customer support operations. Leading technical initiatives and collaborating with cross - functional teams in a hybrid environment.
About the role
- Technical Support Engineer Manager leading L2 team to tackle complex integrations and enhance customer experience. Focusing on automating processes and delivering operational excellence in developer upskilling.
Responsibilities
- Lead and develop a team of Technical Support Engineers based in AMER.
- Partner with Product, Engineering, and GTM to resolve systemic issues and drive automation.
- Drive operational improvements to enhance the team's efficiency and organization.
- Jump into complex issues and escalations as needed.
Requirements
- 4+ years of experience, including 2+ years managing technical support or solutions engineering teams.
- Strong operational rigor who thrives in complex, high-stakes environments.
- Assertive communicator who influences decisively and drives accountability across functions.
- Hands-on and deeply technical. Comfortable with APIs, developer tools, and web applications.
- Experience with HR tech, ATS systems, or developer productivity tools is a plus.
- Proven success with hands-on implementation of AI or automation in support workflows.
Benefits
- This range doesn’t include bonuses, stock options, or benefits for which you will be eligible.
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