Key driver of digital transformation in customer service operations at Bridgestone, leveraging data for actionable insights and efficiency improvements.
About the role
- Business Analyst providing technical capabilities in program management and IT services at Guidehouse. Role involves strategic planning, cybersecurity services, and IT solutions delivery.
Responsibilities
- Provide technical capabilities, including program management, IT infrastructure and shared services, general IT, cybersecurity services, engineering design, telecommunications services, strategic analysis and planning, and emergency response
- Utilize Information Technology Infrastructure Library (ITIL) practices for Information Technology Service Management (ITSM) that focuses on solutions that have an integrated, enterprise-wide focus to deliver shared IT services that align USACE OCIO/G-6 services with the needs of its customers and end users
- The contractor’s service delivery shall be aligned and integrated with USACE’s current environment (i.e., ServiceNow) and future environment
- Develop and deliver service management documents as established in support of this TO and as requested by the Government
Requirements
- US Citizenship is required
- Bachelor's degree or additional four years of exp required in lieu of degree
- 0-2 years experience as a Business Analyst
- Basic understanding of IT service management, knowledge of office tools and activities
- Proficient with presentation and web communication tools
- Ability to communicate complex technical problems to a non-technical audience
- Excellent verbal and written communication skills
- An ACTIVE and MAINTAINED 'SECRET' Federal or DoD security clearance
Benefits
- Medical, Rx, Dental & Vision Insurance
- Personal and Family Sick Time & Company Paid Holidays
- Position may be eligible for a discretionary variable incentive bonus
- Parental Leave and Adoption Assistance
- 401(k) Retirement Plan
- Basic Life & Supplemental Life
- Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Student Loan PayDown
- Tuition Reimbursement, Personal Development & Learning Opportunities
- Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
- Emergency Back-Up Childcare Program
- Mobility Stipend
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