Senior Relationship Manager managing key strategic clients for Iress, Australia's technology company. Building trusted partnerships and driving client success to enhance revenue growth.
About the role
- Account Manager focusing on oncology client services at Guardant Health. Collaborating with teams to manage accounts and ensure client needs are met efficiently.
Responsibilities
- Responsible for customer-facing field client service and collaborate with Guardant Health colleagues in overall account management
- Assist in operationalizing HCP requests and timely sample collection for Guardant Health tests in current clients accounts
- Leverage company tools and resources to problem solve customer orders and reporting in collaboration with GH Client Services (as needed)
- Collaborate and coordinate with field sales positions to support attainment of company goals and objectives
- Identify and develop working relationships with existing and new customers to support potential alignment of GH capabilities to the customer/patient’s needs
- Ensure team objectives are met
- Follow all GH Compliance, Privacy, and Business Conduct policies and SOPs
Requirements
- 0-3 years customer service/sales experience
- Previous experience in diagnostic, medical device, biotech, pharma setting is preferred
- Comfortable communicating and presenting at all levels throughout an organization
- Must be very proficient with all Microsoft Office products – particularly Excel and PowerPoint
- Ability to handle sensitive information and maintain a very high level of confidentiality
- Demonstrate GH's Values by acting with integrity, respect, trust and possess a very positive attitude
Benefits
- Flexible work arrangements
- Professional development opportunities
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