Hybrid Support Services Manager

at Berkshire Hathaway GUARD Insurance Companies

• Job title: Support Services Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $50,000 - $70,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Wilkes Barre, United States

About the role

• Support Services Manager overseeing operations for a team in a growing insurance company. Ensures high-quality service delivery and drives process improvements across the organization.

Responsibilities

• Overseeing the daily operations and strategic direction of the Support Services team.
• Ensuring the delivery of high-quality logistical, administrative, and facilities-related services across the organization.
• Leading a team of representatives, coordinating with internal departments and external vendors.
• Driving continuous improvement initiatives to enhance service delivery, efficiency, and employee experience.
• Managing staffing schedules, performance evaluations, and training programs.
• Monitoring service levels and implementing corrective actions when needed.
• Developing and managing the Support Services budget, including forecasting and cost control.
• Overseeing logistics for internal meetings, executive events, and company-wide gatherings.

Requirements

• Bachelor’s degree in Business Administration, Facilities Management, or related field preferred.
• Minimum 5 years of experience in office services, facilities, or administrative operations, including 2+ years in a supervisory or managerial role.
• Experience supporting accounting operations or financial data handling is a plus.
• Proven ability to lead teams and manage complex operational workflows.
• Strong organizational, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office and experience with inventory/order management and financial systems.
• Lean/Six Sigma background preferred.

Benefits

• Competitive compensation
• Healthcare benefits package that begins on first day of employment
• 401K retirement plan with company match
• Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
• Up to 6 weeks of parental and bonding leave
• Hybrid work schedule (3 days in the office, 2 days from home)
• Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
• Tuition reimbursement after 6 months of employment
• Numerous opportunities for continued training and career advancement
• And much more!