IT Manager overseeing infrastructure and application migration for VidaCura GmbH, a leading healthcare company in Germany. Technical management, problem solving, and service management responsibilities included.
BC
Hybrid Support Services Manager
Posted last month
About the role
- Support Services Manager overseeing operations for a team in a growing insurance company. Ensures high-quality service delivery and drives process improvements across the organization.
Responsibilities
- Overseeing the daily operations and strategic direction of the Support Services team.
- Ensuring the delivery of high-quality logistical, administrative, and facilities-related services across the organization.
- Leading a team of representatives, coordinating with internal departments and external vendors.
- Driving continuous improvement initiatives to enhance service delivery, efficiency, and employee experience.
- Managing staffing schedules, performance evaluations, and training programs.
- Monitoring service levels and implementing corrective actions when needed.
- Developing and managing the Support Services budget, including forecasting and cost control.
- Overseeing logistics for internal meetings, executive events, and company-wide gatherings.
Requirements
- Bachelor’s degree in Business Administration, Facilities Management, or related field preferred.
- Minimum 5 years of experience in office services, facilities, or administrative operations, including 2+ years in a supervisory or managerial role.
- Experience supporting accounting operations or financial data handling is a plus.
- Proven ability to lead teams and manage complex operational workflows.
- Strong organizational, analytical, and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office and experience with inventory/order management and financial systems.
- Lean/Six Sigma background preferred.
Benefits
- Competitive compensation
- Healthcare benefits package that begins on first day of employment
- 401K retirement plan with company match
- Enjoy generous paid time off to support your work-life balance plus 9 ½ paid holidays
- Up to 6 weeks of parental and bonding leave
- Hybrid work schedule (3 days in the office, 2 days from home)
- Longevity awards (every 5 years of employment, receive a generous monetary award to be used toward a vacation)
- Tuition reimbursement after 6 months of employment
- Numerous opportunities for continued training and career advancement
- And much more!
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