Senior CRM Manager developing strategies to optimize customer engagement and retention for a fintech startup. Leading multi - channel campaigns and driving lifecycle marketing for global customers.
About the role
- Client Success Manager building and managing relationships with Gartner clients in a team-oriented culture. Focusing on client retention and value delivery across various business functions.
Responsibilities
- Build, develop and manage relationships with existing clients ranging from senior C-level executives to more junior professionals across various business functions and companies
- Regularly meet and engage with clients virtually to understand their business priorities, and recommend a program of action that drives high value, client retention, and client return of investment
- Onboard new clients introducing their purchased Gartner services and capabilities
- Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients
Requirements
- 3+ years relevant professional and/or internship experience
- Strong customer service, communication, collaboration, prioritization, critical thinking and influencing skills
- Bachelor’s degree preferred
Benefits
- Competitive salary
- Generous paid time off policy
- Charity match program
- Medical, Dental & Vision Plans
- Parental Leave
- Employee Assistance Program (EAP)
- 401K matching
- Professional development and unlimited growth opportunities
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