Manager - Business Operations leading presales efforts and AI/automation initiatives at Datacom. Championing process improvements across teams to enhance delivery in managed services.
About the role
- Business Systems Consultant analyzing systems and user requirements for Highmark Health. Collaborating with teams, driving quality solutions, and mentoring junior resources in a hybrid work setting.
Responsibilities
- Perform business analysis tasks by supporting stakeholders of a specific system application(s)
- Handle user inquiries/issues, and enhancements to the system
- Work with stakeholders to identify solutions that may include training, a process change, or modifications to business rules
- Trace business requirements through to test plans and cases, reducing time to fix issues and identify anomalies
- Interface with positions that are directly involved in the hard-key programming of applications
- Use functional and organizational knowledge to mentor junior resources
Requirements
- 7 years in a relevant operational area (e.g. customer service, claims, enrollment and billing, etc.)
- 5 years of technical application experience
- 5 years in the Health Insurance Industry (preferred)
- 5 years in the Healthcare Industry (preferred)
- 5 years with Lean Six/Sigma (preferred)
- Bachelor's Degree in Information Systems, Business Administration or Business Management (preferred)
Benefits
- Health insurance
- Retirement plans
- Paid time off
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