Technical Support Analyst managing client inquiries at Evertec, a financial technology leader. Providing support via Jira and collaborating with internal teams for issue resolution.
About the role
- Analista de Personalização at Grupo Nortis focusing on high-standard unit customization, client communication, and project management in São Paulo.
Responsibilities
- Receive and analyze client requests related to unit personalization, understanding their specific needs;
- Maintain continuous communication with the client and their construction team throughout the personalization execution, ensuring service quality and client satisfaction;
- Provide technical support to architects, engineers, suppliers and contractors, clarifying doubts and contributing to process efficiency;
- Conduct periodic site visits to monitor progress of activities and ensure alignment with the customized project;
- Prepare reports and technical documents relevant to the stages of the process;
- Assist in defining assumptions, preparing documentation and the technical development of projects.
Requirements
- Proficiency in AutoCAD, Revit and the full Microsoft Office suite;
- Experience with customization of high-end units, including client service and problem-solving on construction sites.
Benefits
- Flexible Meal Voucher (Restaurants/Supermarkets) – no payroll deduction
- Medical and Dental Insurance (Bradesco Saúde) – 100% subsidized for primary holders
- Life Insurance
- Transportation Voucher
- Flexible points-based benefits
- Special conditions for purchasing properties from Grupo Nortis
- Profit-sharing with market-differentiated terms
- Gympass and/or Total Pass
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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