Compensation Analyst managing the administration and execution of compensation programs at Creation Technologies. Collaborating with HR and Finance teams to attract and retain top talent through effective pay strategies.
About the role
- Pleno Infrastructure Analyst supporting operations in a command center with high availability environment. Managing incidents and ensuring stability in a proactive and collaborative team.
Responsibilities
- Incident and event management: identify, trigger and coordinate resolutions, ensuring clear and timely communication among teams and partners;
- Tier 2 technical support: respond to customers and partners, ensuring service quality and continuity;
- Production routines: execute and deploy production workflows via Control-M, monitor change requests (GMUDs) and provide production environment support;
- Root cause analysis (RCA): investigate recurring incidents, document causes and propose corrective action plans, following up with vendors until final resolution;
- Documentation and processes: create and update playbooks, runbooks and operational records, strengthening the team’s knowledge base;
- Continuous improvement: propose and implement adjustments to workflows, metrics and processes to increase efficiency and reduce response times.
Requirements
- Intermediate knowledge of infrastructure, systems, IVR, networking, servers, cloud, DevOps and business domain;
- ITIL v4 and COBIT (preferred) / ITIL Foundation;
- Intermediate knowledge of Microsoft SharePoint;
- Experience with Zabbix, Grafana and/or Dynatrace;
- Experience in financial institutions;
- Basic knowledge of OCI (Oracle Cloud);
- Intermediate knowledge of Linux;
- Intermediate knowledge of Control-M;
- Experience in IT environments (high availability).
Benefits
- Employment through Iterative – assigned to our client;
- Possibility of becoming a direct employee of the client;
- Contract type: PJ (contractor - B2B);
- Availability to work afternoon or night shifts;
- Equipment provided;
- 12 paid working days of leave per year.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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