Customer Contact Management Senior Analyst improving customer experience in a global healthcare company. Collecting and managing queries, claims, and returns efficiently.
About the role
- Senior EDI Analyst managing onboarding, supporting testing, and optimizing EDI processes at Skechers. Collaborating with trading partners and internal teams to drive efficiency.
Responsibilities
- Lead the end-to-end EDI onboarding process, including production support, monitoring, and troubleshooting EDI-related issues.
- Collaborate with EDI vendor teams to validate, test, implement, and maintain EDI transactions.
- Support end-to-end testing of EDI solutions, ensuring seamless integration with backend applications.
- Ensure adherence to architectural standards and develop best practices in all EDI-related work.
- Foster and maintain strong relationships with trading partners to ensure smooth EDI operations.
- Act as the primary liaison between Skechers and its managed services provider, OpenText.
- Manage the relationship with OpenText and oversee the onboarding of new customers.
- Coordinate with internal teams (customer service, compliance, and distribution) to define EDI implementation plans for new and existing transaction sets.
- Collaborate with IT development teams to enhance system and software architecture supporting EDI solutions.
- Contribute to the ongoing enhancement of Skechers' automation platforms to improve processing efficiency.
- Identify opportunities for process improvements and drive efficiency within the current EDI structure.
- Troubleshoot and resolve gaps in data and business communication related to EDI processes.
- Test EDI transactions with both new and existing trading partners, ensuring successful acceptance testing.
Requirements
- 5+ years of experience delivering enterprise-level EDI solutions, ideally within the retail or manufacturing sectors.
- Expertise in B2B EDI translators such as IBM Sterling Integrator, Gentran, Seeburger, TrustedLink, or similar EDI tools.
- Experience working with flat-files, XML, and CSV formats for data translation.
- Strong knowledge of ANSI X12 and EDIFACT, particularly with order-to-cash EDI transaction types.
- Experience in EDI mapping to and from ERP systems.
- In-depth understanding of ANSI X12 and EDIFACT transaction sets.
- Extensive experience with EDI translators (TLE and BizLink preferred) and integration processes.
- Proven ability to coordinate testing and deployment of EDI relationships with trading partners.
- Familiarity with Value Added Networks (VANs) and EDI mailboxes.
- Demonstrated experience in customer support, including problem analysis, issue tracking, escalation, and resolution.
- Expertise in EDI, EDIFACT, XML standards (VICS, EDIFACT), and communication protocols.
- Strong knowledge of network and internet technologies: TCP/IP, FTP, HTTP, AS2, etc.
- Basic understanding of relational databases and their role in EDI systems.
- Familiarity with industry-specific processes and terminology in Retail, Manufacturing, Logistics, etc.
- Experience with UNIX/Linux or Windows environments is a plus.
- OpenText EDI platform experience is preferred.
- Ability to manage multiple priorities and stay organized in a fast-paced environment.
- Excellent analytical and problem-solving skills, with a proactive, self-motivated work ethic.
Benefits
- Equal Employment Opportunity
- Reasonable Accommodation
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