Technician supporting IT systems and user needs in both French and Portuguese. Involved in remote technical diagnosis and user assistance.
About the role
- IT Support Technician at ESDI improving business technology performance. Responsibilities include user support, incident resolution, and training on tools.
Responsibilities
- Réceptionner des demandes utilisateurs (par téléphone, e-mail).
- Analyser et formaliser la demande du client
- Réaliser un premier diagnostic à distance
- Qualifier et résoudre les incidents en créant et suivant les tickets afin d’assurer leur clôture via notre outil de gestion
- Accompagner l’utilisateur dans l’usage de leurs équipements et applications métiers.
Requirements
- Autodidacte et passionné(e) par l'informatique OU Formation supérieure en informatique (ex : BAC pro SEN, BTS SIO ou DUT réseaux et télécommunications)
- Connaissances techniques : maîtrise de l'environnement Windows (Microsoft Office, Windows 7, Windows 10, Windows Server)
- Réseau, Helpdesk
- Bonnes Connaissances bases de données : SQL Serveur / MYSQL, Oracle.
Benefits
- Tickets restaurants
- Mutuelle prise en charge à 75%
- Primes Trimestrielles
- Chèques cadeaux
- 50% Transports
Job title
Job type
Experience level
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Degree requirement
Tech skills
Location requirements
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