IT Support Technician at ESDI improving business technology performance. Responsibilities include user support, incident resolution, and training on tools.
About the role
- Technician supporting IT systems and user needs in both French and Portuguese. Involved in remote technical diagnosis and user assistance.
Responsibilities
- Receive user requests (by phone, e-mail).
- Analyze and document the user's request.
- Perform an initial remote diagnosis.
- Classify and resolve incidents by creating and tracking tickets to ensure their closure using our management tool.
- Assist users with the use of their equipment and business applications.
Requirements
- Self-taught and passionate about IT OR higher education in IT (e.g., BAC Pro SEN, BTS SIO, or DUT in Networks and Telecommunications)
- Technical knowledge: proficiency in the Windows environment (Microsoft Office, Windows 7, Windows 10, Windows Server)
- Networking, Helpdesk
- For our BO/Back Office team: Good database knowledge: SQL Server / MySQL, Oracle.
- Bilingual in Portuguese
Benefits
- Gift vouchers
- Quarterly bonuses
- Health insurance: employer covers 75%
- 50% public transportation reimbursement
- Meal vouchers
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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