Technician supporting IT systems and user needs in both French and Portuguese. Involved in remote technical diagnosis and user assistance.
About the role
- IT Support Specialist offering 1st Level support and user onboarding with a hybrid working model. Collaborating closely with system admins to resolve technical issues in a timely manner.
Responsibilities
- Anwenderbetreuung 1st Level - Entgegennahme von Incidents via Ticketing, Telefon und Chat
- Fehleranalyse von System-, Client- und Applikationsproblemen
- Remote- und Vor-Ort-Support bei komplexen Störungen oder Hardware-Austausch
- User-Onboarding und Geräteverwaltung
- Dokumentation und Knowledge-Base für Troubleshooting-Guides und FAQs
- Incident- und Problem-Management zur SLA-Einhaltung und Mitwirkung an Root-Cause-Analysen
- Enge Abstimmung mit Systemadministration, Netzwerk, Security und externen Dienstleistern
Requirements
- Mindestens 5 Jahre Berufserfahrung im IT-Support oder vergleichbaren Rollen
- Abgeschlossene Ausbildung als Fachinformatiker Systemintegration
- Fundierte Kenntnisse in Windows- und Client-Administration, Office-365/M365, Active Directory/Entra ID und Remote-Tools
- Erfahrung mit Ticket- und ITSM-Systemen (z. B. ServiceNow, Freshservice, Jira Service Management)
- Scripting-Grundkenntnisse (z. B. PowerShell, Bash, Power Automate)
- Ausgeprägte Kommunikationsstärke in Deutsch
- Teamplayer und Hands-On-Mentalität
Benefits
- Flexibles Arbeitsmodell durch unser hybrides Arbeitsmodell
- Yoga, Rad- oder Klettertreffs
- Vergünstigungen im Bergzeit Shop
- Frischgekochte Mahlzeiten in unserer zertifizierten Bio-Kantine
- Berufliche Weiterbildung und Buddy-Programm während der Einarbeitung
- 30 Tage Jahresurlaub plus bis zu vier Wochen unbezahlten Urlaub alle zwei Jahre
- Möglichkeit, bis zu vier Wochen im Jahr an den schönsten Orten innerhalb der EU zu arbeiten
- Betriebliche Altersvorsorge
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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