Development Manager leading software development team at INVID to build scalable software solutions. Managing projects ensuring alignment with business goals in a collaborative work environment.
About the role
- Manager Back Office overseeing technical and administrative operations for INTERWAY, a tech services provider specializing in innovative solutions. Collaborating with teams and managing projects for diverse clients.
Responsibilities
- Oversee Back Office activities: supervise teams responsible for technical and administrative operations.
- Ensure the quality and compliance of the processes carried out.
- Manage workflows and incidents: monitor tickets and requests using ITSM tools (e.g., ServiceNow).
- Ensure compliance with SLAs and contractual commitments.
- Coordinate projects: participate in the implementation of technical projects (deployment, migration, integration).
- Collaborate with Front Office teams and clients to streamline communications.
- Reporting and performance monitoring: produce tracking indicators (KPIs) and activity reports.
- Identify improvement opportunities and propose action plans.
- Team management: coach, train and support Back Office staff.
Requirements
- Knowledge of IT environments (Windows, Active Directory, ticketing tools)
- Proficiency in ITIL processes (incident and change management)
- Proven experience managing Back Office teams in an IT context
- Familiarity with technical environments and ITSM tools
- Analytical mindset, customer service orientation and results-driven
Benefits
- Health insurance contribution covered at 75%
- Gift vouchers
- 50% of public transport costs covered
- Quarterly bonuses
- Meal vouchers
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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