Assistant Regional Service Manager managing service center operations across California. Driving excellence in customer service and team productivity.
About the role
- Manager adjoint support de Proximité ensuring first-level support for IT and audiovisual solutions in Marseille. Engage with various teams for deployment and training as part of a dynamic tech company.
Responsibilities
- Provide first-level on-site support across the Workplace and Audiovisual scope, including: Tangram staff.
- Academy staff.
- Events.
- Be proficient in the Windows client environment.
- Provide assistance and troubleshooting for tablets and mobile devices.
- Support deployments and monitor newly implemented solutions.
- Deliver written and verbal training for all staff.
- Develop and update procedures.
- Create and track level 1 tickets.
- Participate in employee onboarding and offboarding.
- Manage first-level Audiovisual support (training will be provided by the site IT team), including: room preparation (network tests, Microsoft Teams, audio, video).
Requirements
- Curiosity and a strong interest in new IT/AV technologies.
- Experience with streaming platforms (YouTube, Twitch, etc.).
- Experience with the Adobe suite (Photoshop, Premiere Pro).
- Proficiency in spoken English preferred.
Benefits
- Meal vouchers
- Gift vouchers
- Supplementary health insurance with 75% employer contribution
- Quarterly bonuses
- 50% coverage of public transport/commuting costs
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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