Customer Service Executive providing industry leading customer service and processing delivery queries at TD SYNNEX. Advocating for customers and resolving returns and after sales issues efficiently.
About the role
- Customer Service & Back-Office role at Green Shirts focusing on B2C processes including customer support and online shop management.
Responsibilities
- Unterstützung des Teams in den Bereichen B2C Customer Service & Back Office.
- Eigenverantwortliche Bearbeitung von Kunden-Tickets und Retouren.
- Kontrolle und Nachverfolgung von Bestellungen im Backend.
- Verantwortung für professionelles Beschwerdemanagement.
- Kommunikation mit Fulfillment- und Druckpartnern.
- Pflege des B2C-Shops und des Warenwirtschaftssystems.
- Planung und Erstellung von B2C-Newslettern.
Requirements
- Erste Erfahrung im Kundenservice, Back-Office oder E-Commerce von Vorteil.
- Sicherer Umgang mit Online-Shopsystemen und Warenwirtschaftssystemen.
- Strukturierte und zuverlässige Arbeitsweise mit hohem Verantwortungsbewusstsein.
- Selbstständigkeit und Organisationstalent.
- Kommunikationsstärke und serviceorientiertes Auftreten gegenüber Kunden und Partnern.
- Sicherer Umgang mit Zahlen und Daten (z. B. bei Abrechnungen und Lagerpflege).
- Grundkenntnisse im Newsletter-Marketing von Vorteil.
- Interesse und Affinität für neue Technologien und Nutzung diverser Software-Lösungen (va. KI).
- Sehr gute Deutschkenntnisse und gute Englischkenntnisse in Wort und Schrift.
Benefits
- Flexible Home-Office- und Remote-Work-Optionen.
- Attraktive Sozialleistungen und moderne Arbeitsbedingungen.
- Dynamisches und kreatives Arbeitsumfeld in einem nachhaltigen Startup mit internationaler Perspektive.
- Große Gestaltungsfreiheit und die Möglichkeit, Verantwortung zu übernehmen.
- Essenzielle Rolle in der Weiterentwicklung und Skalierung des Unternehmens.
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Customer Service Executive at TD SYNNEX delivering outstanding customer service through effective post - sales support and issue resolution. Collaborating with teams to manage customer inquiries in a dynamic environment.
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