Customer Service Specialist for Vingcard at ASSA ABLOY Group, managing inquiries and orders for clients in Europe. Provide product information, recommendations, and resolutions for customer issues.
About the role
- Customer Service Supervisor leading day-to-day Customer Service operations in a fast-paced environment at Dentsply Sirona. In charge of team performance, process improvements, and ensuring high levels of customer satisfaction.
Responsibilities
- Lead and support a team of Customer Service representatives, ensuring consistent execution of daily operational priorities.
- Operate effectively in a dynamic environment with changing priorities, minimal oversight, and high expectations for ownership and accountability.
- Serve as a first point of escalation, resolving complex customer, order, system, or process issues.
- Proactively identify system gaps, process breakdowns, and recurring issues, and partner cross-functionally to drive enhancements and sustainable fixes.
- Apply critical thinking and root-cause analysis to assess problems and recommend data-driven solutions rather than temporary workarounds.
- Monitor team performance against SLAs, KPIs, and quality standards; take corrective action when targets are not met.
- Coach, develop, and mentor team members, reinforcing accountability, problem-solving skills, and operational discipline.
- Ensure adherence to policies, procedures, and controls while continuously challenging opportunities to simplify and improve them.
- Collaborate closely with leadership, IT, Finance, Sales, and other stakeholders to support operational excellence and system stability.
Requirements
- Minimum 5-7 years’ related experience in a fast-paced Customer Service Call Center environment including coaching and development experience.
- Bachelor's Degree in business or related field, or equivalent combination of experience and education.
- Preferred experience in dental, medical, or other highly regulated industry.
- Lead experience in Customer Service, Operations, or a Call-Center environment.
- Exposure to ERP systems (e.g., SAP / S/4) and operational reporting tools.
- Proven track record of supporting process improvement and transformation initiatives.
- Proven ability to work independently with limited direction and make timely, well-reasoned decisions.
- Strong critical-thinking and analytical skills, with the ability to connect operational issues to system or process root causes.
- Demonstrated experience operating in a fast-paced, high-pressure environment with competing priorities.
- Excellent communication skills, with the ability to clearly articulate issues, risks, and recommendations.
- Basic computer skills such as Microsoft office – Word, Excel. Internet software, Email application, Database software, etc.
Benefits
- health (3 options)
- dental (provided)
- vision
- life (provided) + extra life
- short-term and long-term disability (provided)
- 401k (retirement) with company matching
- 10 holidays and paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Service Representative assisting customers at Crash Champions collision repair services. Managing communications, clerical support, and ensuring a professional first impression at the facility.
Customer Service Representative at Crash Champions providing high - quality support to customers and assisting with administrative tasks. Ensuring excellent customer service and efficient communication management.
Customer Support Team Leader managing a global customer support team at SiteMinder. Responsible for coaching, supervising, and developing team members to deliver excellent customer service.
Sr. Analyst managing contracts and customer service for Collins Aerospace's aftermarket team. Communicating with global customers and overseeing contract management in a hybrid setup.
Support clients by managing requests and monitoring system performance at OKTO PAYMENTS. Collaborate with internal teams to resolve complex issues and drive process improvement.
ERP Support Specialist supporting Microsoft Dynamics 365 Finance & Operations for a leading Nordic data center company. Engaging with diverse stakeholders across regions to ensure system stability and improve processes.
Customer Service Associate at Family Dollar assisting customers and managing sales transactions. Maintaining store cleanliness and stock levels while ensuring a positive customer environment.
Customer Service Representative handling French customer inquiries for premium loyalty program in Barcelona. Providing high - quality service and identifying sales opportunities in a hybrid work environment.
Student client support and consulting role for French - speaking customers at Augletics GmbH. Involves phone support, email inquiries, and internal process improvement.