Team Lead for Customer Engagement, driving client re - engagement and leading a small team towards strategic goals in customer success.
About the role
- CRM Executive developing customer-centric email campaigns for ProCook. Collaborating with marketing and creative teams to enhance brand storytelling and retention efforts.
Responsibilities
- Briefing, building, and deploying emails across broadcast, targeted, and automated journeys.
- Collaborating with our creative, brand, merchandising and CRM teams.
- Ensuring every communication aligns with our brand and supports our wider retention strategy.
- Owning the QA process to ensure flawless execution: builds, links, rendering, segmentation and content accuracy.
- Managing content workflows, timelines, and feedback loops across creative teams.
- Contributing new ideas for creative formats, testing opportunities, and innovation within the channel.
- Maintaining and evolving the CRM/email playbook to guide best practices.
Requirements
- 1–3 years’ experience in CRM, email marketing, or digital campaign execution (DTC or e-commerce experience strongly preferred).
- Strong understanding of brand storytelling, visual content and digital creative best practice.
- Experience collaborating with creative teams and managing campaign workflows.
- Hands-on experience building and deploying campaigns in a CRM or ESP (Klaviyo, Braze, Iterable, etc. — experience with Bloomreach is a plus).
- Excellent attention to detail with the ability to manage multiple briefs and deadlines.
- Strong writing, editing and content-review skills, with an eye for narrative clarity, layout quality and brand consistency.
Benefits
- 💰Salary is between £25,000 - £30,000 depending on experience and skills
- 🤩Total value of our perks is worth **£3,000+ per year**
- 🅿️ Free parking on-site
- 💪 Free gym access on-site
- ☕ Unlimited coffee and tea throughout the day
- 🍰 Free fresh fruit and cake daily
- 🍴 Subsidised meals - breakfast and lunch
- 🏢 Hybrid Working: 3 days in our inspiring ProCook HQ, 2 days flexible remote
- 🏆 Opportunity to work with a passionate team
- 🎁 Generous colleague discount - 40% off to spend in store or online + 30% for friends and family
- 🌍 2 x Annual paid volunteering days
- 📞 Employee Assistance Programme
- 👥 Friends and Family Referral Scheme
- 🏖️33 Days Annual Leave (including bank holidays)
- 💰 Discretionary bonus scheme of up to 15%
- **🅱️ **B Corp certified company committed to ethical practices and sustainability
- 🥇 A company recognised as a Great Place to Work for 4 consecutive years
- 🩼 Disability Confident Leader
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