Hybrid Email & CRM Executive

at Great Place To Work UK

• Job title: Email & CRM Executive
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: £25,000 - £30,000 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Gloucester, United Kingdom

About the role

• CRM Executive developing customer-centric email campaigns for ProCook. Collaborating with marketing and creative teams to enhance brand storytelling and retention efforts.

Responsibilities

• Briefing, building, and deploying emails across broadcast, targeted, and automated journeys.
• Collaborating with our creative, brand, merchandising and CRM teams.
• Ensuring every communication aligns with our brand and supports our wider retention strategy.
• Owning the QA process to ensure flawless execution: builds, links, rendering, segmentation and content accuracy.
• Managing content workflows, timelines, and feedback loops across creative teams.
• Contributing new ideas for creative formats, testing opportunities, and innovation within the channel.
• Maintaining and evolving the CRM/email playbook to guide best practices.

Requirements

• 1–3 years’ experience in CRM, email marketing, or digital campaign execution (DTC or e-commerce experience strongly preferred).
• Strong understanding of brand storytelling, visual content and digital creative best practice.
• Experience collaborating with creative teams and managing campaign workflows.
• Hands-on experience building and deploying campaigns in a CRM or ESP (Klaviyo, Braze, Iterable, etc. — experience with Bloomreach is a plus).
• Excellent attention to detail with the ability to manage multiple briefs and deadlines.
• Strong writing, editing and content-review skills, with an eye for narrative clarity, layout quality and brand consistency.

Benefits

• 💰Salary is between £25,000 - £30,000 depending on experience and skills
• 🤩Total value of our perks is worth **£3,000+ per year**
• 🅿️ Free parking on-site
• 💪 Free gym access on-site
• ☕ Unlimited coffee and tea throughout the day
• 🍰 Free fresh fruit and cake daily
• 🍴 Subsidised meals - breakfast and lunch
• 🏢 Hybrid Working: 3 days in our inspiring ProCook HQ, 2 days flexible remote
• 🏆 Opportunity to work with a passionate team
• 🎁 Generous colleague discount - 40% off to spend in store or online + 30% for friends and family
• 🌍 2 x Annual paid volunteering days
• 📞 Employee Assistance Programme
• 👥 Friends and Family Referral Scheme
• 🏖️33 Days Annual Leave (including bank holidays)
• 💰 Discretionary bonus scheme of up to 15%
• **🅱️ **B Corp certified company committed to ethical practices and sustainability
• 🥇 A company recognised as a Great Place to Work for 4 consecutive years
• 🩼 Disability Confident Leader