Business Account Manager maintaining relationships with struggling clients for major business accounts. Analyzing client files and establishing strategies to ensure satisfaction and profitability at Desjardins.
About the role
- Key Account Representative supporting profitable growth within key global accounts at Graco. Developing relationships, strategies, and solutions to drive revenue growth and client satisfaction.
Responsibilities
- Develop and maintain strong trust-based relationships with key clients at all organizational levels to ensure customer satisfaction and loyalty.
- Formulate strategic account plans tailored to each client, setting goals to maximize revenue, identify growth opportunities, and anticipate client needs.
- Actively engage with clients to understand their business objectives, aligning our solutions to support their goals.
- Facilitate regular check-ins and reviews with clients to discuss progress, address concerns, and explore potential areas for collaboration.
- Proactively drive revenue growth within key accounts by identifying upsell and cross-sell opportunities, expanding product usage, and proposing new solutions.
- Stay informed on industry trends, market conditions, and competitors to provide value-added insights and recommendations to clients.
- Develop customized proposals and value-added service options that align with client needs and demonstrate clear ROI.
- Monitor and analyze sales data and account performance to identify potential growth areas and adjust strategies to meet targets.
- Collaborate closely with internal teams such as sales, marketing, product development, and customer service to fulfill client requirements and deliver positive customer experience.
- Coordinate with product management to customize offerings or suggest product enhancements that better align with client needs.
- Act as the point of escalation for any issues, addressing concerns efficiently and working with relevant teams to resolve problems quickly.
- Track account metrics, prepare sales forecasts, and present regular reports to leadership on the status and growth potential of key accounts.
- Use data analytics to assess account performance, monitor KPIs, and refine strategies based on key metrics.
- Provide clients with regular performance reports, detailing account status, recent activity, and areas of focus.
- Maintain accurate and up-to-date records in CRM systems to support tracking and analysis of client interactions and outcomes.
Requirements
- Bachelor's degree in business, Marketing, or a related field.
- 3+ years of sales experience with 1+ years of global key account experience.
- Ability to support the development and execution of account strategies and sales plans.
- Basic understanding of sales principles and customer service, with an emphasis on building strong client relationships.
- Solid communication, presentation, and analytical skills; some experience with digital tools and CRM systems.
- Strong team player who works effectively with colleagues at different organizational levels.
- Ability to travel up to 50-60% travel within North America.
- Valid Driver’s License and ability to maintain insurability with Graco’s chosen Fleet Insurer.
Benefits
- medical
- dental
- stock purchase plan
- 401(k)
- tuition reimbursement
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