Account Manager supporting strategic clients in Life Sciences with relationship management and sales growth at Patsnap. Experience in B2B SaaS preferred, with strong consultative skills required.
About the role
- Account Manager responsible for account management and service delivery for a financial client in Europe. Handling client relationships and team management while ensuring profitability.
Responsibilities
- Responsible for delivering multiple learning services to assigned country and global learning teams.
- Ensure total customer satisfaction by interfacing with the client Country Head, Regional Head, and Global Heads of Learning.
- Ensure adherence to all service agreements and KPIs.
- Lead monthly and/or quarterly business reviews with customers.
- Proactively analyse, summarise and manage client requests.
- Oversee and manage project contracting ensuring accurate pricing per agreed client rate cards.
- Drive and monitor assigned account revenue forecasts and performance against budget.
- Manage holiday and absence planning ensuring continuity of project cover and deliverables.
- Coach and mentor team members to foster growth, innovation, and accountability.
- Align and communicate GP and client priorities to drive overall business strategy and provide added value or improvement to client services.
- Champion a culture of innovation and continuous improvement.
Requirements
- Proven account management experience in a Managed Learning Service or project delivery environment.
- Strong commercial acumen and ability to drive revenue, cost and utilization performance.
- Analytical skills, using defined tools and pricing calculators to align to business metrics, with a mindset able to focus on continuous improvement and operational excellence.
- Excellent coaching, mentoring, and team development skills.
- Confident communicator with strong stakeholder management and presentation capabilities.
- Proven effective negotiation and pricing experience.
- Demonstrated success in managing billable client projects.
- Exemplary client service mindset with a focus on delivering value and building long-term relationships.
- Strong application of Microsoft suite of tools including PowerPoint and Excel
- French language capability required
- Knowledge of European learning market desired
Benefits
- Health insurance
- Paid time off
- Flexible working arrangements
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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