Hybrid Senior Franchise Manager

Posted 47 minutes ago

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About the role

  • Lead strategic relationships with franchisees, acting as the primary point of contact between the network and the company.
  • Monitor and drive performance indicators (sales, EBITDA, NPS, operational quality, customer satisfaction, etc.).
  • Be responsible for tracking the network performance metrics and facilitating analytical and strategic discussions with leadership.
  • Coordinate governance of franchise topics and forums, ensuring follow-up and implementation of decisions with support areas.
  • Act as the voice of the network within the organization, translating franchisee needs into business plans and solutions.
  • Mobilize internal teams (operations, marketing, supply chain, technology, training, expansion, etc.) to ensure effective response to franchise network demands.
  • Design and implement franchise management and performance models with clear metrics, action plans, and monitoring rituals.

Requirements

  • Bachelor’s degree (Business Administration, Engineering, Economics, or related fields).
  • Previous experience managing franchises or business units (retail, foodservice, QSR, or service networks).
  • Strong operational capability, analytical skills, and business acumen.
  • Excellent communication and influencing skills, with a focus on relationship and partner management.
  • Availability for frequent travel.

Benefits

  • Flex Office
  • Meal or food allowance
  • Multi-benefits card
  • Commuter benefit, parking, or company shuttle
  • Health and dental insurance with no co-pay (including dependents)
  • Life insurance (effective from the first day of employment)
  • Attractive annual bonus
  • Partnerships with universities and educational institutions
  • Health and wellness programs (telemedicine and online psychotherapy)
  • TotalPass (platform offering access to over 20,000 gyms and partners in psychology, nutrition, and wellness under a single benefit)
  • Birthday day off

Job title

Senior Franchise Manager

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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