Service Transition Manager responsible for negotiating SLAs and ensuring service quality. Supporting IT services delivery in a diverse and inclusive company in the Philippines.
About the role
- Property Manager overseeing tenant relations, lease agreements, and property management activities in Erlangen, Germany. Ensuring tenant satisfaction and compliance with housing regulations in a hybrid role.
Responsibilities
- Managing the tenant selection process
- Concluding and managing lease agreements
- General tenant support and correspondence with tenants on all property- and apartment-related matters
- Handling complaints and improving tenant/customer satisfaction
- Annual planning of rent developments, tenant turnover and re-letting, as well as implementing rent increases
- Assisting in the planning of individual modernization measures
- Managing operating costs and supporting the preparation of service charge statements
- Commissioning and overseeing service providers/contractors
- Preparing profitability calculations in accordance with the Second Calculation Regulation (II. BV)
- Monitoring payments and managing dunning/debt collection
- Reviewing and coding/allocating invoices
Requirements
- Completed vocational training as a real estate clerk/real estate specialist (m/f/d)
- Professional experience in residential tenancy/property management is desirable
- Knowledge of the specifics of publicly subsidized housing is desirable
- Independent, conscientious and structured way of working
- Confident user of MS Office programs
- Strong service orientation and cost-conscious approach
- Enjoy working in a team and able to maintain an overview even in hectic situations
Benefits
- Permanent employment with challenging and varied tasks at a financially strong and expanding company
- A varied role in a pleasant working environment
- Attractive remuneration with holiday and Christmas bonuses and a lucrative company pension scheme
- Employer-funded supplemental health insurance with an annual health budget of €900
- Good work–life balance through flexible working hours, the option to work remotely, and early finish on Fridays
- Individual training opportunities to develop your personal skills
- The possibility to rent a company-owned apartment
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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