Regional Manager for Gopuff managing operations and a team of General Managers across U.S. locations while ensuring excellent customer service and operational efficiency.
Responsibilities
Support your territory team of local general managers in their daily efforts to ensure that we have the proper direction for managing day-to-day operations
Coach and develop team members in your sites to continue to improve while preparing them to take on new roles and responsibilities
Develop a deep bench of talent by focusing on performance management and succession planning
Track daily/weekly/monthly/quarterly/annual metrics to measure success and develop strategies to improve the experience that we deliver to our customers
Develop and oversee upward reporting to ensure HQ leadership is connected to the field
Serve as the liaison between department rollout, local territory execution and other department leadership partners
Acquire top talent through direct involvement in the interview, hiring, and on-boarding process
Ensure your sites are operating at appropriate staffing levels and anticipate needs
Assist in the launch of new sites within your territory
Regionally-based leader dedicated to their territory
Requirements
10+ years of relevant experience in retail, supply chain, operations, consulting, or data-driven project management
Leadership and management experience required of multi-location teams
Demonstrated ability to manage large onboarding programs to train and onboard high performing employees
Degree in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field
Adept at analytical work and the ability to motivate others in a deadline-driven environment
Demonstrated ability to solve complex problems under pressure
Analytical and critical thinking ability
Strong communication and organization skills
Able to balance attention to detail with swift execution
Must be willing to travel at least 90% of the time
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