About the role

  • Case Manager managing individualized services in vocational, personal, and social skills for employment participants in Goodwill Industries. Leading staff and overseeing workflow and service plans.

Responsibilities

  • Plans and manages individualized services in areas of vocational, personal, and social skills for assigned employment participants.
  • Leads their Support Employment staff in providing quality services and support.
  • Oversees the daily workflow of their work group.
  • Provides constructive and timely performance evaluations.
  • Develops service plan that responds to served individual goals.
  • Continuously monitors the service plan to assess progress and identifies the need for modification.
  • Informs funding sources of changing service plans to ensure billing occurs in a timely manner.
  • Ensures authorizations are accurate and current.
  • Regularly identifies ways to improve services.
  • Identifies problems and looks at root causes to determine solutions.
  • Assists persons served in identifying, accessing and coordinating services.
  • Completes up-to-date case documentation including annual service planning and updating of the Human Service database.
  • Provides personal and vocational counseling including crisis intervention.
  • Protects the human rights of persons served.
  • Assists the Program Manager with the training and development of coaches.
  • Provides self-advocacy training to served persons.
  • Acts as an advocate, when necessary, within the program and in the community.
  • Arranges disability and related education to employers, coworkers and other community contacts of persons being served.
  • Coordinates transportation for persons served, including mobility training.
  • Informs Program Manager of any issues involving persons served.
  • Confirms that the principles and practice associated with supported employment services support ADA, Affirmative Action, Wage & Hour and related employment laws.

Requirements

  • Associate degree in related field
  • Bachelor’s degree is preferred
  • 2 years of experience working with people with developmental disabilities is preferred
  • Supervisory experience is preferred
  • Proficient in Microsoft Office and willingness to learn and use databases.
  • Valid Driver’s license, good driving record and proof of insurance.

Job title

Case Manager

Job type

Experience level

JuniorMid level

Salary

$21 per hour

Degree requirement

Associate's Degree

Location requirements

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