Case Manager managing individualized services in vocational, personal, and social skills for employment participants in Goodwill Industries. Leading staff and overseeing workflow and service plans.
Responsibilities
Plans and manages individualized services in areas of vocational, personal, and social skills for assigned employment participants.
Leads their Support Employment staff in providing quality services and support.
Oversees the daily workflow of their work group.
Provides constructive and timely performance evaluations.
Develops service plan that responds to served individual goals.
Continuously monitors the service plan to assess progress and identifies the need for modification.
Informs funding sources of changing service plans to ensure billing occurs in a timely manner.
Ensures authorizations are accurate and current.
Regularly identifies ways to improve services.
Identifies problems and looks at root causes to determine solutions.
Assists persons served in identifying, accessing and coordinating services.
Completes up-to-date case documentation including annual service planning and updating of the Human Service database.
Provides personal and vocational counseling including crisis intervention.
Protects the human rights of persons served.
Assists the Program Manager with the training and development of coaches.
Provides self-advocacy training to served persons.
Acts as an advocate, when necessary, within the program and in the community.
Arranges disability and related education to employers, coworkers and other community contacts of persons being served.
Coordinates transportation for persons served, including mobility training.
Informs Program Manager of any issues involving persons served.
Confirms that the principles and practice associated with supported employment services support ADA, Affirmative Action, Wage & Hour and related employment laws.
Requirements
Associate degree in related field
Bachelor’s degree is preferred
2 years of experience working with people with developmental disabilities is preferred
Supervisory experience is preferred
Proficient in Microsoft Office and willingness to learn and use databases.
Valid Driver’s license, good driving record and proof of insurance.
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