IT Project Manager handling the configuration and implementation of Warehouse Management Systems for a global logistics service provider. Collaborating with teams to optimize logistic processes and solutions.
About the role
- Lead and manage Honeywell's Field Service team to enhance service delivery and customer satisfaction. Collaborate cross-functionally to implement effective field service operations.
Responsibilities
- Lead and manage the Field Service team to ensure efficient and effective service delivery.
- Develop and implement strategies to optimize field service operations and improve customer satisfaction.
- Provide technical guidance and support to field service technicians and managers.
- Collaborate with cross-functional teams to drive continuous improvement initiatives.
- Establish and maintain strong relationships with key stakeholders, including customers, suppliers, and internal teams.
- Work closely with Sale, Engineering, Billing, Account Receivables and Finance.
- Monitor and analyze field service KPIs to identify areas for improvement.
- Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements
- Minimum of 6 years of experience in a leadership role within field service management.
- Strong technical knowledge of building systems.
- Ability to effectively manage and prioritize multiple projects and tasks.
- Experience in driving process improvements and implementing best practices.
- Strong problem-solving and decision-making abilities.
- Ability to read and understand financial documents.
- Bachelor’s degree in engineering or business or a related field
- Master's degree
- Strong leadership and team management skills.
- Customer-focused mindset.
- Ability to drive change and innovation.
- Results-oriented approach with strong business acumen.
- A track record of sale growth.
Benefits
- employer subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP and Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
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