Hybrid Customer Education Manager – Fluent French, English

at PlayPlay

• Job title: Customer Education Manager – Fluent French, English
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Tech skills: Tableau
• Location requirements: Hybrid, Paris, France

About the role

• Customer Education Manager for PlayPlay, enhancing client autonomy and satisfaction through video training programs. Engage clients with onboarding, analytics, and interactive learning resources in a dynamic environment.

Responsibilities

• Coordinate and organize group onboarding sessions.
• Co-host webinars focused on adoption and usage.
• Conduct comprehensive assessments to identify users' training needs.
• Design a structured training program, including an impactful onboarding, an end-to-end learning journey, and engaging learning materials.
• Track key performance indicators, such as reducing time to first video.
• Collaborate with Product and Marketing teams to ensure consistent, aligned educational content.
• Write, film, and edit high-impact video tutorials (FR & EN).
• Structure and maintain learning content on our dedicated platform to ensure a seamless and modern user experience.
• Scale and update learning materials to match product releases and address user pain points.
• Build and monitor reporting dashboards to measure the effectiveness of our onboarding program (e.g., activation rate, feature adoption).
• Use product analytics tools (Pendo, Tableau) to identify user friction points and prioritize the creation of new educational content.
• Regularly track and report on key success metrics (e.g., Time-to-First-Video, views and clicks on the academy) to demonstrate the ROI of educational initiatives on customer retention.

Requirements

• Experience: At least one successful experience (including internship/apprenticeship) in Customer Success, Marketing, or Communications.
• Fast learner & resourceful: You are a “Swiss Army knife.” You enjoy exploring new tools and find solutions where others see problems.
• Video & social-media native: Comfortable with video formats and conventions. You don’t need to be a professional editor, but you have a strong sense of style and an eye for what looks good.
• Public speaking: Naturally at ease speaking to a group and able to keep an audience engaged, even on-screen.
• Bilingual (FR/EN): Fluent in both French and English; able to lead trainings and write clear, punchy content in English.
• Doer mentality: You like building things from scratch and aren’t afraid to test, fail, and iterate quickly.

Benefits

• DIVERSITY & INCLUSION
• At PlayPlay, we are committed to fostering an environment where diversity and inclusion are central to our values. Our goal is to attract and build a diverse, equitable, and inclusive team where everyone feels welcome.
• As an equal-opportunity employer, we ensure our application process and workplace are open to all.