IT Project Manager handling the configuration and implementation of Warehouse Management Systems for a global logistics service provider. Collaborating with teams to optimize logistic processes and solutions.
About the role
- Solution Consultant leading Optical Networks at a tech company, managing service architectures, team collaboration, and customer relations in a hybrid work environment.
Responsibilities
- Design and implementation of new and customer-specific network services
- Development of holistic end-to-end service architectures
- Analysis of new technologies and trends; further development of the service portfolio in coordination with product management
- Ensuring service quality through standards, KPIs, onboarding and continuous process optimization
- Technical after-sales consulting including proof of concepts (PoCs); close collaboration with Presales and Service Operations
- Project management in the Connect area including handover to the service organization (training, documentation, quality controls)
- Management of change processes; escalation and quality management
- Definition and introduction of a unified service reporting standard; monthly reports and service meetings at C-level
- Building and maintaining strategic customer relationships; sales support through presentations and technical expertise
- Support for requirements arising from data protection, ISO 9001/27001 and BSI
- Leadership, development and expansion of the Solution Consulting team
- Travel within the DACH region
Requirements
- Degree in Electrical Engineering, Telecommunications or a related field; experience in optical networks, network services or service architectures
- At least 3 years of successful functional leadership of employees
- Experience designing service architectures and working with ITIL-based service management processes
- Practical experience in transitioning/implementing complex services; knowledge of project and change management is an advantage
- Solid understanding of optical network technologies (DWDM, ROADM, management systems/NMS)
- Strong team player, highly autonomous, proactive and solution-oriented working style
- Confident negotiator and persuader; excellent technical and commercial understanding
- Excellent communication, presentation and moderation skills
- Very good German language skills; proficiency in English
Benefits
- 39-hour work week; flexible working hours
- Hybrid work: typically 2–3 days per week from home possible
- 30 days vacation plus additional days off on 24/12 and 31/12
- Structured onboarding, clear development and career prospects
- Modern working environment, transparent communication, short decision-making paths
- Sports subsidy: up to €30 gross per month
- Bike leasing subsidy: €50 gross per month (up to two bikes possible)
- DSL subsidy: up to €50 per month
- Accident insurance: coverage for work and private activities
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