About the role

Enrollment Manager overseeing enrollment services within the Voucher Program at Options for Learning. Supporting families with resources and guidance for child development and education.

Responsibilities

Supervising and evaluating the enrollment supervisors and program supervisors;
Developing plans and strategies to maximize enrollment;
Providing guidance and leadership in the training and evaluation of department staff as it relates to enrollment, data quality, record keeping, and organization policies and procedures;
Communicating department needs and areas requiring improvement to the senior director of voucher programs;
Maintaining knowledge of and following Child Care and Development Division regulations and contract requirements, funding terms, and conditions, Title V regulations, Community Care Licensing regulations, and applicable California State law;
Representing the organization at meetings in the community;
Accurately complete all assigned enrollment services reports on a timely basis, according to organization policies and procedures;
Coordinating and managing all general office functions for the Voucher Program;
Participating in management meetings;
Maintaining rapport with parents, child care providers, and community partners, serving as the second level of administration regarding questions about enrollment;
Reading and implementing all organization and program policies and procedures;
Assisting the senior director of voucher programs as needed;
Attending training as required;
Performing other duties as assigned.

Bachelor’s degree in social work, psychology, or a related field
Three years of management experience in a child development or social service program setting, or in a related industry
Strong leadership and interpersonal skills with an ability to collaborate and influence
Strong attention to detail, effective time management, and organizational skills
Ability to independently identify problems, needs, and opportunities for improvements and develop and implement action plans or solutions
Ability to work well with people, with sensitivity to the needs of children and families
Ability to correctly and effectively communicate in written and oral English
Strong computer and data analytic skills, with proficiencies in Microsoft 365 (Outlook, Teams, Excel, etc.)
Successful background screening
Passion for the mission and goals of the organization, with a commitment to providing quality care and education to children and families in need
Five years of experience in Options for Learning’s Voucher Program and subsidy contracts (preferred)
Command of Spanish, Cantonese, Mandarin, or Vietnamese (preferred)
A California driver’s license, daily use of an automobile, and automobile liability insurance (preferred).

Medical/dental/vision for part- and full-time employees (organization pays up to 95% of employees’ premiums; prorated for part-time)
Organization-paid and matching retirement plan
Professional growth opportunities, including free child development courses and college reimbursement
Generous and flexible PTO
Dedicated, mission-driven colleagues, and much more!