Director of Helpline Partnerships shaping CAF’s programmatic partnerships and providing leadership for external facing programmatic infrastructure. Responsible for managing relationships with clinical partners, vendors, and research partners.
About the role
- Key Account Manager responsible for strategic relationship management and operational efficiency at Good Energy. Leading a team of Account Managers to drive customer success and business growth.
Responsibilities
- Act as the senior point of contact for key business customers and brokers, building long-term partnerships through proactive engagement and structured reviews.
- Provide direct line management for a squad of Account Managers, role-modelling best practices and coaching the team to achieve KPIs and service standards.
- Take full ownership of account health from onboarding to renewal, using data-led insights to manage performance and ensure invoices are paid within terms.
- Act as the primary escalation point for complex issues, monitoring commercial risks and deploying corrective actions to protect both the customer and the business.
- Align customer strategic goals with Good Energy’s products to ensure high customer retention as well as identify and realise partnership and revenue-driving opportunities.
- Collaborate with Sales, Partnerships, and third-party specialists to ensure contractual adherence and seamless end-to-end service delivery.
- Drive team delivery during periods of significant growth, adapting approach and strategy where necessary and identifying efficiencies to improve team-wide working practices.
Requirements
- Strong experience of B2B Account Management, ideally within the energy sector, and demonstrate a passion for service excellence and building long-lasting relationships.
- Proven ability to role-model best practices, mentor colleagues, and drive team performance.
- Strong analytical skills with the ability to use data to identify trends, resolve issues, and improve operational tools.
- A confident communicator capable of engaging and influencing both internal stakeholders and external senior partners.
- A genuine passion for renewable energy and the ability to weave our mission into every client interaction.
- A self-starter who excels at managing a complex portfolio while remaining a dedicated team player.
- Confident traveling to meet key clients in person to strengthen partnerships.
- Experience in renewables, microgeneration, or operational roles within the energy sector is desirable.
- Experience leading teams or processes through periods of growth or industry transition is desirable.
Benefits
- £500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
- £500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
- £500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
- 8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
- Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
- Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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