Senior E - Discovery Application Administrator providing full - time IT legal support services for a federal agency. Independently developing applications for litigation environments with a focus on collaboration and innovation.
About the role
- Lender Task Administrator managing day-to-day operations of lender cycles and client communication related to insurance processes. Ensuring timely billing and effective management of insurance documentation.
Responsibilities
- Process and audit notices, certificates, premium, images, client requests, and other aspects of day-to-day management of CPI and LPI.
- Manage premium collection and refunding for timeliness and accuracy.
- Subject Matter Expert for internal employees on day-to-day operational questions pertaining to CPI/LPI.
- Forecast the client’s requirements to deliver exceptional service and solutions.
- Identify, escalate, and manage tasks related to program impacts to the client, sales and loan servicing teams.
- Answer questions, correct errors, and resolve discrepancies.
- Follow up and resolve problems or issues relative to insurance coverage.
- Track and report this information to Management.
- Track accounts to ensure timely processing, manage premium collection and refunding for timeliness and accuracy.
- Provide communication in response to issues presented.
- Assist with internal requests to research issues, determine root cause, and recommend procedures to eliminate/reduce repetition.
- Ensure high standards of quality are maintained.
- Maintain timely workloads (SLA’s)
Requirements
- Strong communication skills; both verbal and written, necessary to develop and foster positive relationships with multiple internal teams and co-workers
- Less than 12 months of related experience required.
- High School Diploma or GED required
- Associate's degree or Vocational or Technical School Degree preferred.
- Be resourceful, assertive, detail-oriented, and highly self-motivated to resolve critical client servicing needs
- Ability to work independently and take ownership of client issues, perform successfully under minimal supervision
- Strong organizational skills; must be able to prioritize workload based on importance; adaptable to change and must be able to work individually and part of a team
- Be proactive and find problems before they occur; be resourceful and have the drive to find the root cause.
- Adapt to change in workload, department changes, and internal processes
Benefits
- medical, dental and vision insurance coverage
- 100% company-paid life and disability coverage
- 401k options with company match
- three weeks PTO by the end of the first year
- robust compensation package
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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