Senior E - Discovery Application Administrator providing full - time IT legal support services for a federal agency. Independently developing applications for litigation environments with a focus on collaboration and innovation.
About the role
- Deskside Administrator Deputy Manager overseeing deskside support operations for classified networks. Leading a technical support team to ensure operational excellence and SLA compliance.
Responsibilities
- Serve as second-in-command for deskside support operations
- Combine hands-on technical expertise with team leadership
- Support the Deskside Administrator Manager in maintaining operational excellence
- Act as acting Deskside Administrator Manager during absences
- Lead assigned shift operations, coordinating technician activities
- Manage subset of deskside technicians as direct reports
- Coordinate urgent support issues as primary technical escalation resource
- Oversee imaging and deployment of devices across multiple classified networks
- Monitor real-time team performance metrics and SLA compliance
- Lead continuous improvement initiatives
Requirements
- Must be a U.S. Citizen
- Active Secret clearance with ability to obtain Top Secret with SCI eligibility
- 3-5 years of progressive IT desktop/deskside support experience
- 1-2 years in team lead, supervisor, or senior technical role
- Current 8570/8140 IAT Level II Certification
- Expertise in imaging, configuring, and deploying desktops and laptops
- Proficiency in deskside support
- Strong knowledge of operating systems,
- Excellent problem-solving skills
- Strong verbal and written communication skills
- Familiarity with IT service management tools and best practices
Benefits
- healthcare benefits
- paid leave
- retirement plans
- insurance programs
- education and training assistance
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