Product Owner working on transforming customer service from human intervention to automated workflows. Managing product backlog and interacting with stakeholders in São Paulo.
About the role
- Lead Super Cruise product management at General Motors focusing on customer engagement and performance metrics. Collaborate across engineering, safety and quality teams for automated driving features.
Responsibilities
- Incorporate data, research, and market analysis to inform product strategies and roadmaps
- Establish and prioritize product requirements to solve key business and customer problems
- Drive product development across software, systems, safety, quality, and vehicle programs to deliver high-quality hands free driving experiences at scale
- Define, track, and analyze Super Cruise performance, engagement, and quality metrics to drive continuous improvement and inform roadmap decisions
- Serve as a subject matter expert for your product portfolio, providing guidance to internal teams and partners
- Communicate product status and updates to senior leadership and stakeholders
- Monitor emerging trends to inform and drive execution of the product roadmap
- Help foster a data-driven culture and establish metrics to measure the effectiveness of Super Cruise initiatives
Requirements
- 5+ years of product management or related industry experience
- Strong analytical skills with the ability to derive actionable insights from complex data
- Excellent presentation and communication skills
- Familiarity working with complex software solutions like computer vision and AI/ML
- Able to define vision and strategy for software products where little precedence exists
- Operate with a high level of independent judgment and proactively address obstacles as they arise
- Proven oral and written communication skills; ability to become fluent in technical concepts and explain to non-technical partners
- Comfortable with complex and ambiguous problems and situations, and adept at identifying a project’s risks
- Enthusiastic and resilient in a constantly evolving environment where creative solutions are the norm.
Benefits
- From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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