Product Owner working on transforming customer service from human intervention to automated workflows. Managing product backlog and interacting with stakeholders in São Paulo.
About the role
- Senior Product Manager for mobile applications at Creditas. Leading the development and strategic direction of app innovations while ensuring user engagement and retention.
Responsibilities
- Stakeholder Management: Serve as the focal point for all Business Units, negotiating backlog priorities and ensuring each vertical’s needs are balanced with the overall user experience.
- Architecture Evolution: Support the Engineering team in the migration to a Server Driven UI architecture, ensuring scalability and flexibility for the app.
- AI Pioneering: Lead aggressive experimentation with conversational interfaces and AI agents, defining by the end of the year the app’s strategic future as a dynamic, personalized interface.
- Store Management: Manage the strategic and technical relationship with the Apple App Store and Google Play Store.
- Data Vision: Analyze acquisition and retention funnels to address usability challenges for non-customers and optimize the management of personal data.
Requirements
- Seniority in Mobile Product: Proven, solid experience as a Product Manager for consumer mobile apps (B2C), with a deep understanding of native development nuances and mobile user behavior.
- Strong Technical Foundation: Ability to engage technically with Engineering (including Staff Engineers). You should understand (or be willing to dive into) Server Driven UI concepts, centralized databases, and APIs.
- Political Savvy and Negotiation Skills: The ability to navigate relationships with directors and VPs from different areas, communicating difficult prioritization decisions clearly and based on data.
- Experimentation Mindset: Appetite for fast experiments, especially in Artificial Intelligence, with a focus on learning and hypothesis validation.
- Channels/Growth Experience: Background in acquisition or engagement squads, focusing on retention and engagement metrics.
- Prior experience implementing chatbots or AI agents.
- Availability for hybrid work: Required to attend our office in the Morumbi area of São Paulo once a month for 4 consecutive days, usually during the last or first week of the month (Creditas in Person).
Benefits
- Health Plan (Alice)
- Dental Plan (SulAmérica)
- Wellz: 100% free therapy sessions
- Wellhub: access to gyms and studios
- Creditas Endurance: incentive program for high-impact sports
- Pharmacy benefit (Univers)
- Life Insurance (Porto Seguro)
- Birthday day off
- Extended parental leave: 6 months for birth parents and 35 days for non-birth parents
- Family Care: support program for maternity and paternity
- Daycare allowance
- Allowance for dependents with disabilities (PWDs)
- SESC: access to facilities for you and your dependents
- Meal Voucher (VR): flexible benefits card (Creditas Card)
- Payroll-deductible loan (Creditas Benefits)
- Salary advance (Creditas Benefits)
- Discounts on insurance (Minuto Seguros)
- Access to exclusive financial education content in the Creditas app
- PPR: profit-sharing program
- Educational and development incentives
- Flexible work model
- Free bike storage at the office
- Partnered parking at the office (subject to internal availability)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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