Product Manager leading consolidation and optimization of CRM systems within Global Payments. Driving user adoption and enhancing reporting capabilities through Power BI.
Responsibilities
Lead the consolidation, optimization, and long‑term strategy of CRM systems across global organisation
Focus on simplifying the CRM landscape and driving user adoption
Ensure data consistency and enable actionable insights through enhanced reporting capabilities
Collaborate with Agile development teams and other business areas
Conduct investigation into simple to medium problems and support issue/problem resolution
Support go to market and training activities, communicate product capabilities to stakeholders
Lead the redesign and enhancement of CRM analytics by developing and scaling Power BI dashboards and reporting models
Requirements
Minimum 2-3 years of experience in a Product Management role
Bachelor's degree in a technology or business field, or comparable training and experience
Experience of working within a technology, software or payments environment
Scrum Product Owner certification (desirable but not essential)
Business Analyst certification (e.g. CCBA, CBAP, BCS, International Diploma in Business Analysis) (desirable but not essential)
Hands-on experience building or managing Power BI dashboards and data models (desirable but not essential)
Experience in document preparation, solutions design, programming language fundamentals
Excellent problem solving and critical thinking skills
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