Senior Director overseeing global executive events and content strategy at Genesys. Leading high - impact executive experiences to deepen C - suite relationships and support strategic account growth.
About the role
- Help Desk support specialist providing technical assistance for PC and server applications. Responsible for escalated client issues and high-level technical support in a dynamic environment.
Responsibilities
- Provides help desk support to end-users for PC, server or mainframe applications, and hardware
- Receives escalated (non-)routine client issues through multiple sources (via phone, Client Support Help Desk (CSHD), Client Portal, email, etc.); reviews information to define issues and determines the ultimate impact
- Documents and/ or generates a CSHD ticket, classify severity (1-Critical, 2-High, 3-Medium, 4-Low Impact)
- Leads all efforts to facilitate appropriate resolution tasks to provide service or assistance required
- Is the primary contact for Severity 1 or Critical Impact issues
- Provides the highest level of technical support (level three) handling the most difficult or escalated issues related to desktop, Personal Computer, or merchant terminals
Requirements
- Minimum 6+ Years Relevant Exp Help desk; POS Terminal experience
- Bachelor's Degree Computer science or technical field
- Typically Minimum 8+ Years Relevant Exp Help desk; POS Terminal experience
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
IQ
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