Field Support Representative providing field technical support for IDEXX Diagnostic Imaging Systems. Collaborating with sales and customer support teams to maintain customer accounts and ensure effective training.
About the role
- Customer Care Representative ensuring client requirements are met and managing sales order process. Collaborating with various teams and resolving customer inquiries efficiently.
Responsibilities
- Build Customer Care strategy and follow global guidelines
- Identify opportunities for improvement in Customer Care and participate in projects when relevant
- Provide support for assigned customers and affiliates to meet order requirements and escalate issues
- Work with the customer care team on customer relationship and delivering customer experience
- Daily communication and collaboration with customers, operations, and sales
- Resolve request for order changes, issues and handle customer complaints and inquiries internally and externally
- Prepare Debit and Credit notes, process quality notifications and Customer Returns
- Manage customer expectations and building relationships
- Collect Customer Forecast, enter into tool and collaborate with planning on demand planning and stock positions
- Participate in demand planning meetings
Requirements
- 2-3 years in customer-facing roles
- Knowledge of SAP and associated processes
- Microsoft Office expertise
- Demonstrated Customer Relationship Management
- Basic Inventory Management knowledge
- Understanding of Shipping Terminology
- Knowledge of Lean/Six Sigma, (white/yellow belt)
Benefits
- medical
- dental
- vision
- family leave
- a high matching 401k plan
Job title
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Degree requirement
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