Director of Claims Operations overseeing Accident Benefits to drive growth and customer service at Intact. Collaborating with executives and managing team resources for effective delivery.
About the role
- Associate Director leading strategy and operations for quality in biopharmaceutical development. Oversee team and manage processes ensuring compliance and improvement in quality systems.
Responsibilities
- Lead a team of Quality Professionals to drive strategy development and implementation of standardized communication, training and rollout of quality standards
- Manage quality agreement, coordination of quarterly management review metrics collection, and annual product quality review
- Define and align requirements and processes for contract organizations’ quality event management
- Successfully roll out Gilead’s Partner Collaboration Quality System module to global network
- Evaluate options and trade-offs and utilize available resources to achieve business objectives
Requirements
- A BS in life sciences or a relevant business area with 10+ years of varied post-graduation experience in Pharmaceuticals, Biosciences or a related industry required OR MS with 8+ years of relevant experience OR PhD with 5+ years of relevant experience
- Experience leading cross-functional biopharma strategic initiatives.
- Experience leading business process mapping with a variety of stakeholders and SMEs.
- Experience with business process mapping tools such as Visio.
- Strong interpersonal skills and conflict resolution skills.
- Solid understanding of current industry, quality and compliance trends.
- Demonstrated ability to understand complex and complicated situations and to strip out complications.
- Outstanding verbal and written communication skills with the ability to effectively interact with all levels within the organization.
Benefits
- company-sponsored medical, dental, vision, and life insurance plans
- discretionary annual bonus
- discretionary stock-based long-term incentives
- paid time off
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