Account Manager responsible for overseeing client relationships and ensuring compliance in import/export processing. Leading teams and serving as primary contact for key clients.
Responsibilities
Oversee the client relationship and deliver outstanding service to multiple business contacts for one of GHY’s top clients.
Ensure account setup, databases, and information flow are structured to support timely and compliant entry processing.
Shape release strategies that align with client expectations and regulatory standards.
Lead and support Trade Specialists, ensuring coverage and operational continuity.
Serve as the primary contact for clients, CBP, and PGAs, building strong relationships.
Collaborate with other leadership to deliver seamless service.
Provide hands-on support with entry filing, audits, reporting, issue resolution, and database management.
Stay current on customs regulations and apply and communicate updates effectively.
Requirements
5+ years of related experience
Certified Customs Specialist (CCS) Designation
Licensed Customs Broker preferred
In-depth knowledge of US Customs regulations, HTS classification, PGA requirements, and FTA claims
Skilled in customs brokerage software and Microsoft Office with openness to leveraging emerging technologies like AI.
Strong communication skills paired with analytical and problem-solving capabilities.
Ability to represent GHY with professionalism and build strong client and team relationships.
Exceptional attention to detail, with the ability to make informed decisions and prioritize work in a fast-paced environment.
Proven leadership and team-building experience that fosters collaboration and accountability.
Benefits
Comprehensive, subsidized health, dental, vision, short- and long-term disability, and life & AD&D coverage.
Fair pay through scheduled salary assessments and a performance-based bonus program.
Access to our internal university, leadership development program.
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