Territory Manager responsible for driving profitable business growth through managing accounts and developing new business opportunities. Ensuring superior customer satisfaction and operational excellence in service delivery.
About the role
- Customer Success and Account Manager at Veovo ensuring account growth and client engagement in airport technology sector. Managing strategic plans and supporting internal teams for successful client outcomes.
Responsibilities
- Own and execute strategic account plans that align customer objectives with Veovo capabilities and growth opportunities
- Build and maintain trusted relationships with key stakeholders to drive satisfaction, retention, and expansion
- Lead customer engagement activities including business reviews, performance discussions, and strategic planning sessions
- Identify, qualify, and progress commercial opportunities within accounts while maintaining accurate pipeline visibility
- Coordinate preparation of governance materials and internal communications to support customer engagement and alignment
- Lead service delivery meetings with the customer, including collating the relevant supporting information
- Produce quotes for small projects and change requests
- Coordinate delivery of such services
- Act as escalation for issues relating to customer satisfaction, including incident management and items related to small projects delivery
- Represent Veovo whilst communicating with customers without 'surrendering' Veovo's needs
- Prepare and provide quality and performance reporting relating to solution(s) and/or managed service
- Share Product Roadmap(s) with customers and support the Product Management team in the management of customer expectations on feature delivery.
Requirements
- Demonstrated experience in account management, enterprise sales, or customer relationship management in a B2B or technology environment
- Strong commercial awareness with the ability to identify and develop growth opportunities
- Proven relationship management skills with the ability to engage both technical and non-technical stakeholders
- Experience developing and executing strategic account plans and managing customer pipelines
- Excellent communication, organisation, and collaboration skills
- Ability to work effectively across cross-functional teams
- Customer-focused mindset with a commitment to delivering high-quality engagement.
Benefits
- Working with cutting edge technologies in a small and ambitious team in a flat company structure
- Rapid growth opportunities and structured professional training
- Flexible working hours and remote work possible
- Exciting and innovative projects in the aviation industry
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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