Sales Engineer engaging with clients for technical solutions on Genetec products in Mumbai. Collaborating with sales and technical teams to ensure customer satisfaction and market alignment.
Responsibilities
Actively engage with clients to understand their needs and provide appropriate technical solutions
Conduct product demonstrations and presentations to prospective clients in a clear and impactful manner
Collaborate with the sales team to create customized proposals addressing customer requirements
Serve as a technical resource for both the sales team and clients throughout the sales cycle
Identify potential clients and develop strategies to penetrate target markets effectively
Work closely with product development teams to provide feedback on market trends and customer needs
Maintain strong relationships with existing customers to ensure their satisfaction and identify upsell opportunities
Provide technical support and presales expertise to channel, customers for video surveillance and access control projects.
Respond promptly to partner and customer inquiries and provide accurate status updates to stakeholders.
Deliver technical trainings, workshops, and demonstrations for partners and customers.
Lead the demo setup and align demo use cases with customer requirements and real-world scenarios.
Prepare solution architecture documents and system diagrams using Microsoft Visio.
Document key partner and customer engagements.
Maintain a high level of product and technology knowledge across Genetec solutions.
Represent Genetec in industry events, trade shows, and customer meetings with professionalism.
Collaborate with internal teams — Sales Managers, Technical Leads, and Channel Manager — to align on project and partner strategies
Collaborative mindset to coordinate with sales, channel, and technical teams while maintaining ownership of individual responsibilities.
Continuously learn and develop expertise in Genetec products, along with cross-technology skills following a T-shaped learning approach.
Maintain demonstration setups and ensure they are ready for customer engagements.
Ensure adherence to internal compliance and reporting processes
Requirements
Bachelor’s degree in engineering, Computer Science or a related field
Minimum 8 years of experience in VMS, Access Control, or related IT infrastructure / security systems.
Proven experience in a sales engineer or technical sales role, preferably within the technology sector
Strong technical knowledge of our products and solutions, with the ability to convey complex concepts simply
Working knowledge of cloud computing, virtualization, and cybersecurity.
Exceptional communication and interpersonal skills to interact effectively with clients and team members
Problem-solving mindset with the ability to think critically and address customer concerns promptly
Attention to detail and commitment to maintaining high-quality deliverables
Ability to work independently and as part of a team, demonstrating initiative and leadership
Familiarity with sales processes and experience in using CRM tools to manage accounts and sales opportunities
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