Hybrid Sales Engineer

at Genetec

• Job title: Sales Engineer
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud, Cyber Security
• Location requirements: Hybrid, Mumbai, India

About the role

• Sales Engineer engaging with clients for technical solutions on Genetec products in Mumbai. Collaborating with sales and technical teams to ensure customer satisfaction and market alignment.

Responsibilities

• Actively engage with clients to understand their needs and provide appropriate technical solutions
• Conduct product demonstrations and presentations to prospective clients in a clear and impactful manner
• Collaborate with the sales team to create customized proposals addressing customer requirements
• Serve as a technical resource for both the sales team and clients throughout the sales cycle
• Identify potential clients and develop strategies to penetrate target markets effectively
• Work closely with product development teams to provide feedback on market trends and customer needs
• Maintain strong relationships with existing customers to ensure their satisfaction and identify upsell opportunities
• Provide technical support and presales expertise to channel, customers for video surveillance and access control projects.
• Respond promptly to partner and customer inquiries and provide accurate status updates to stakeholders.
• Deliver technical trainings, workshops, and demonstrations for partners and customers.
• Lead the demo setup and align demo use cases with customer requirements and real-world scenarios.
• Prepare solution architecture documents and system diagrams using Microsoft Visio.
• Document key partner and customer engagements.
• Maintain a high level of product and technology knowledge across Genetec solutions.
• Represent Genetec in industry events, trade shows, and customer meetings with professionalism.
• Collaborate with internal teams — Sales Managers, Technical Leads, and Channel Manager — to align on project and partner strategies
• Collaborative mindset to coordinate with sales, channel, and technical teams while maintaining ownership of individual responsibilities.
• Continuously learn and develop expertise in Genetec products, along with cross-technology skills following a T-shaped learning approach.
• Maintain demonstration setups and ensure they are ready for customer engagements.
• Ensure adherence to internal compliance and reporting processes

Requirements

• Bachelor’s degree in engineering, Computer Science or a related field
• Minimum 8 years of experience in VMS, Access Control, or related IT infrastructure / security systems.
• Proven experience in a sales engineer or technical sales role, preferably within the technology sector
• Strong technical knowledge of our products and solutions, with the ability to convey complex concepts simply
• Working knowledge of cloud computing, virtualization, and cybersecurity.
• Exceptional communication and interpersonal skills to interact effectively with clients and team members
• Problem-solving mindset with the ability to think critically and address customer concerns promptly
• Attention to detail and commitment to maintaining high-quality deliverables
• Ability to work independently and as part of a team, demonstrating initiative and leadership
• Familiarity with sales processes and experience in using CRM tools to manage accounts and sales opportunities