Senior Consultant leading Data & AI project delivery at Eviden, a European AI company. Collaborating with Data Scientists and clients to transform strategy into actionable solutions.
About the role
- AI Consultant developing and delivering AI-driven solutions for Genesys clients. Consulting on various AI products and leading project execution and presales support.
Responsibilities
- Engage with clients to understand their needs and provide expert advice on AI solutions.
- Assist in the preparation and delivery of presales presentations and proposals.
- Conduct technical workshops and demonstrations of Genesys AI products.
- Collaborate with clients to design, develop, and deploy AI bots and machine learning solutions.
- Lead project work from inception through to successful delivery.
- Ensure AI solutions are integrated seamlessly with client systems and processes.
- Provide ongoing support and consultation post-deployment to ensure maximum value realization.
- Monitor and optimize deployed AI solutions for performance and effectiveness.
- Stay up to date with the latest developments in AI technology and use cases.
- Gain in-depth knowledge of the entire Genesys Cloud Digital suite.
- Participate in ongoing training and professional development.
- Work as a team player to the organization.
- Provide feedback to the product organization about issues found in API’s, product, documentation or architecture.
Requirements
- BS/MS/BA or equivalent in Computer Science, Engineering or related field.
- 6 + Years of experience leading software development/Professional services projects in a technical capacity
- 3 + Years of experience with commercial IVR applications, Routing, Bots and development experience in appropriate development tools, Advanced Speech Recognition engines.
- Additional computer languages such as PHP, Java or C# is a plus.
- 3+ Years of experience working with bots on platforms like Google Dialogflow and Amazon Lex.
- Must include webhook/fulfillment experience and development skills.
- Demonstrated experience in a customer facing role and handled difficult customer situations.
- Understanding of the IVR application architecture including web components, telephony, caching, prompt servers, ASR and operational diagnostics.
- Ability to work independently on routine duties or projects with general instructions on new assignments.
- Ability to take initiative and work on new product features.
- Demonstrate solid analytical programming and problem-solving skills.
- Quick learner on new technologies and product features.
- Good verbal, writing skills and the ability to effectively interact with clients (business and technical audiences) in the English language is a must.
- Having similar capabilities in other languages is a plus.
- Must demonstrate ability to effectively understand and consult with clients and partners (vendors and internal teams) in a high paced environment and flexible schedules.
- May assist with resolving escalated customer issues that originated with customers or partners.
- Willingness to travel.
Benefits
- Medical, Dental, and Vision Insurance.
- Telehealth coverage
- Flexible work schedules and work from home opportunities
- Development and career growth opportunities
- Open Time Off in addition to 10 paid holidays
- 401(k) matching program
- Adoption Assistance
- Fertility treatments
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